New to town, and found them very helpful with testing our pool water, and getting the chemicals we needed. They run good sales too, and offer a seasons pass (loyalty type promo).
- Approximate cost of services:
- $250.00
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Hired them to move items from a house into storage, and then 6 weeks later move items from another house, pick up the storage items, and take it all to a new home. Contracted the work as 1 job- all negotiated together. First move went well- items delivered to storage and the workers were great to deal with. Only catch was they have a 4 hour minimum which I'm in agreement to- but then nailed us the 45 min travel on top of that (when our actual moving only took 2 hours). At the second move, they showed up with a truck which was too small. The workers called the owner immediately who came on the scene to discuss. Edgar was terrible to his employees- spoke down to them and told me they aren't too smart. Our experience was the opposite- his staff are fabulous- he is not. We had to leave items behind as they wouldn't fit on the truck, and at the new home one mover broke a glass table carrying it down the stairs. They assured us that Edgar would be in touch with us for restitution. This did not happen, so we called him. He refused to make good on the work. I over paid him AND let it go with the truck too small, but to not replace something they clearly broke is unacceptable. Very disappointing.
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- Make good on breakage, bring the proper truck to do the job.
2 of 6 people found this review helpful.
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- Company Response
Customer wasn't packed and ready to go and had 2 times the quantity of contents declared at estimate. This breakdown in communications resulted in the problems noted. Clear, honest communication in declaration of quantity of contents would eliminate all these issues with Moving companies. Thank-you for choosing Johnson Moving since 1967.
Driveway was paved in Oct2007- within months weeds were growing up through the entire length of the driveway on one side. Pushing right up through the pavement, making quite a mess. Several calls yielded one return call from Ron- the owner- and a promise to come & investigate which never materialized. Spent much time and effort calling to no avail, so much more time spent preparing for Small Claims Court Suit. As I started that, I was contacted by someone claiming to be purchasing the company who did not want a suit to deal with, and came and patched the driveway. It's great they repaired it. Unfortunately, no one can erase the hours spent and aggravation for the poor work and service. I am unable to comment on the new owner's work- it may be quite good. I know I am currently looking for a company to pave my new home's driveway and am leary after this experience.
- Approximate cost of services:
- $2,000.00
- What could this company do to improve their services?
- Return phone calls, address performance issues, provide service as required. Hopefully the new owner's have rectified this.
3 of 5 people found this review helpful.
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- Company Response
Don't know if you've got the right company or not I'm not aware of this at all. But in the future you can call us will give you a written estimate detailed and informative I'll explain everything to you and you can ask me to many questions. We offer a one-year warranty.
I don't know who you took to court but it wasn't us. But in the future please do give us a call and let's get to know each other.