Ontario Hearth Fireplaces

From my first visit I felt I was in good hands. I went in to look at wood inserts and left seriously considering gas. Liz was very knowledgeable and offer me some options in gas which were cheaper than the wood stoves I saw.

We were on tight timelines with other construction we had booked and it was installed in a little over a week The installation team was great. Job site was left tidy.

Thanks Ontario hearth

I dropped in to Ontario Hearth Fireplaces based on a recommendation from another contractor that we were using. I was not disappointed. Charles was very helpful in the showroom on day one and the remainder of the process was seamless. Our project was a new build so took a year to complete from first contact, through the installation to getting the fireplace working. I could not be happier and would happily recommend them to anyone looking to install a fireplace.

Needed to upgrade fireplace in old house...Ontario Hearth turned my 70's fireplace into a WONDERFUL FEATURE in my house...Very happy with the Team effort of ALL the staff...Shout out to Amanda in the office, for her professionalism and amazing scheduling...Stonework is awesome...Highly Recommend Ontario Hearth!

Couldn't have made a better choice than Ontario Hearth. My husband and I knew nothing about fireplaces when we first decided to add one in our living room, and all the info was kinda overwhelming, Charles was very informative and very patient with us, as well as the guys that did the installation were very professional. We had zero hick ups.We are actually thinking of doing another unit in the basement in the fall and we'll be using them again.

We purchased a fireplace a few months ago and just found out that we need a small part... it's now 3 months later and after many attempted communications, we still can't seem to get any assistance, much less service, from anybody at Ontario Hearth because nobody returns your call. If you're smart, you'll shop elsewhere.. avoid these people at all costs!!

fireplace is beautiful , after purchase service is brutal. Multple calls and emails are not even responed to. Complaints to Majestic head office recieve empty promises . Unbelievable that a service company can remain in business providing this level of service

They installed a Wood Burning Fireplace in my house. It wasn't working well (smoking). I must have exchanged more than 30 emails with them over almost 2 years they never fixed it or cared to come see it.

These guys could easily be an 8 or 9 out of 10, Their workers are knowledgeable, neat and polite. However, they are terrible in meeting their commitments. At least four meetings that they committed to were missed (two times without even informing me). Worst of all they did not come back to fix minor deficiencies as promised by both Cory and Charles. Bottom line, these guys cannot be trusted to keep their word or honour their commitments.

we went into the showroom, and were greeted by a very helpful young woman. She was very knowledgeable. We purchased a unit, and it was installed the following week, with no issues. we are very happy with the staff and service. We will be using them again shortly when we renovate our basement :)

I went to three different showrooms before going to Ontario Hearth Fireplaces.I have to say the showroom was very impressive I had not seen anything like this before coming here. We had a brick fireplace in our family room that I just hated and did not know what my options were .Long story short they removed all the old brick and hearth.Next they came installed our new gas fireplace and then re framed the wall.Sean came the following day and installed our new beam and stone wall I am so impressed it is beautiful.I found the staff to be very professional from start to finish .Nice work guys
Gwendolyn Gosley