My wife and I (both in our mid 70s) bought a Palliser sofa and chair from Jordans paying over $4,000 for them. We shopped locally, looking to buy Made in Canada, to support jobs and families in Canada, expecting in return we would be buying quality / comfortable furniture, but thats NOT what we got.
With just 8 or 9 months of use the foam in 6 of the cushions collapsed by as much as 3 / 75 mm !!! We phoned and emailed Jordans to be told your cushions havent collapsed, theyve relaxed. They came to this ridiculous / dismissive conclusion without even coming to look at the cushions !!! We have practically begged Jordans to call round to see for themselves how bad the cushions are, but, they cant be bothered, even though we live just 20 minutes away.
Jordans told us, we expect cushions to relax by a couple of inches but they didnt mention that when they were telling us we only sell Top Quality products.
Odd how in over 50 years of marriage we have never seen cushions in a sofa or chair pancake out like this. Odder still when we searched online on Trustpilot Palliser we find that over 80% of people on there are complaining of exactly the same problem.
https://ca.trustpilot.com/review/www.palliser.com
In the last 3 months weve exchanged over 30 emails with Jordans, all theyve offered us was to refill the cushions, when I asked what with, they said with the same foam !!! Does that sound like a good idea, the same foam would lead to the same result !!!
The offer to replace the foam in the cushions with the same foam is laughable, "the definition of insanity is doing the same thing over and over and expecting a different result." The foam in the cushions simply isn't fit for purpose.
Since we refused a refill Jordans dont even respond to our emails. Jordans think by ignoring us, that theyll wear this old couple down.
Maybe they will, after all Im 75, in remission from Prostate Cancer, add to that I had a heart attack 2 years ago. So maybe this will finish me off, leaving my wife a widow, sat on a sofa and chair that Jordans and Palliser should be ashamed of.
In the meantime Ill will let folks know and the Media including CBC Market Place know about the diabolical and heartless way we have been treated.
We don't need this stress at our age.
Bob Norburn.
PS: Do I sound motivated !!!
- Approximate cost of services:
- $4,005.00