We are definitely not happy at all with our building experience with Excel. Starting right from the beginning, the lot was promised to be flat with a slight incline up to Shaganappi Trail. That is not the case and we now have a steep incline. We have to now install retaining walls to enjoy our back yard. We were also told, and it's cleary shown on the map of the lots, that there would be a sound fence across the back of the yard. We now have 1/3 of a wood fence (not sound fence) and the remainder is a chain link fence. The entire reason for buying this lot was for the size and the sound fence, having 3 kids you can understand why.
As for the building process, Excel should be embarrassed to call this quality workmanship. Crooked walls, quality of work is a joke, drywall on one wall not glued or screwed, painting was done after carpet and hardwood installed so there's paint everywhere! We would not recommend building with Excel at all!!!!
- Approximate cost of services:
- $720,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Mike, I've looked into this with our customer care team and records show that they've been in touch with you a number of times and that we're working together to resolve this. Thanks, M