Bought a Viking hot tub plug and play off Ray (very nice) however at purchase we were told to put in outdoor plug and hot tub would heat up 6-8 degrees and hour. After hot tub arrived it kept blowing breaker. Talked to Tina and was informed it already had an outdoor plug and needed to switch electrical . . . And hot tub heats up 1-2 degrees an hour more in cold weather. All in all happy with tub just wished we were informed properly. As well cover has a slight cut in it and threads are pulling away from cover (pics sent to comfort shoppe ) after 2 months and was told we had to take cover off and bring in and provide credit card just in case it wasn't covered. I don't know how to take cover off and feel comfort shoppe should take off and cover as it has a 2 year warranty. If cover rips after 2 months and have hard time replacing how long will tub last? Very nervous and frustrated
- Approximate cost of services:
- $500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?