Replace air conditioner service man took a deposit of $2000.00. Office changed contract details.
Service man came to check air conditioner. Recommended I change unit as it was old and for him to verify problem would cost approx $1000 but may not fix problem. He recommended getting a new unit which I agreed to and gave a $2000.00 deposit based on a contract he wrote up. Received a email contract from their office that was different the same day but was not what I agreed to getting. Called office and cancelled same day. Took 13 days to issue refund after having to chase them. They then charged me $200 approx for cancelling contract even though they changed the contract I signed, and I cancelled the same day because they sent me a different contract/agreement from what I signed. They have no honor as they tried to say its fair because I cancelled and there is an adminstration fee, even though they were the ones who changed the contract. I was prepared to move forward with the contract I signed. Their furnace quote(s) after some research after this issue found they were substantly higher as well. Watch out
- Approximate cost of services:
- $4,500.00