Had our garage door installed in July 2020. They forgot to order the hardware we paid extra for, and forgot to write down that we wanted the capping replaced. No problem, we will figure it out. Garage door gets installed, but the capping is done only on ‘Tuesdays’ with weather permitting. Fine. September rolls around... was told they would be here on a Tuesday, no show, called them again, oh yes it might be late OCT?! Was told they’d be here on a Friday. No show, but they only do the capping on Tuesday’s?! Fast forward - it’s now mid NOV, and NO Capping, no call, left a message and no return call. Terrible. Service. I would never in a million years recommend them. UPDATE: cancelled for us again, said maybe Thursday, when I told her we are going elsewhere, she got mad, yelled at me, said other customers have been waiting longer and proceeded to hang up on me. TERRIBLE. UPDATE: I would just like respond to the company’s reply to my review... NOT once was I ‘abusive’ speaking to the ‘receptionist’, when I called her back on the Monday - because she hadn’t responded to my husband’s voicemails from the Thursday prior, in regard to them NOT showing up on the Tues OR Wed., we were miraculously on schedule for the next day, weather permitting of course... I get a call back saying, ‘he cannot come until Thursday now’. At this point I have already called another company, because I knew full well I would NOT see them that week. When I explained to her we had waited FOUR months and we would go elsewhere to get it done, she rudely yelled at me, I couldn’t even speak to her she was yelling so rudely, and then proceeded to hang up on me. She DID NOT follow her so called protocol of ‘politely ending the conversation’. FAR FROM IT. If you are too busy and cannot do the job, stop misleading customers, so they can get the job done elsewhere. We did in fact ask for the capping done both sides and TOP, IN JULY, when we placed our order, NOT in SEPT., when you actually ordered the capping. Your information is quite false, and I hope people do not believe your response to my review. Why would I want capping done only on two sides - when spending the money to do a brand new door. By the way, when I had the wonderful, excellent, well corresponding and POLITE capping company complete the job as they said they would, they also tightened all the bolts you neglected to tighten when you installed the garage door. Sadly you’re blaming the customer, and the customer is always right. Maybe you should take into consideration, if you’ve got too much on your plate, be upfront with it. And don’t try to pass the buck and blame the paying customer for your poor services.