This could easily have been a full ten rating with better customer service in the later stages of our project. Our new hardwood floors look great, the installers were friendly, and took time to explain what they were doing when we were home. Dean (our salesperson) was very knowledgeable and more than once stopped by our place on his own time to re-measure when we changed our minds about something. Also, we got a few quotes before deciding and Lakeview was not only cheaper, but stayed in budget. Sadly, after you sign the work contract they get the job done, but don’t want to talk to you anymore. On the two occasions I needed to talk to someone I left messages and no one returned my calls. The carpet installer was scheduled to come and tuck some carpet (which was the last thing needed to be done), but he didn’t show. No one bothered to call to tell us a work order hadn’t been filled out for him, so he wasn't coming. It did get done, but a heads up would have been nice since we had made arrangements for him to get in. Finally, our project has been completed a little over two weeks now and we haven't had a phone call or even simple email asking how we liked our new floors or even to thank us for our business! I would recommend them on their final product, just don’t expect a thank you.
- Approximate cost of services:
- $13,000.00