The Crack Specialists

Waterproofing
275-55 Northfield Dr E Waterloo ON N2K 3T6
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The Crack Specialists
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99%

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Reviews by rating (past 12 months)
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Best of 2021 winner 5 timesBest of 2021winner 5 times
Giving Back Award winner 3 timesGiving Back Awardwinner 3 times

Reviews for The Crack Specialists

Average customer rating:
10 10 (443 reviews)

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Private User
Private User
Private User reviews Waterloo, ON
10/10

Crack

Very happy with professional job . peace of mind with Life time warranty and even transferable warranty . thanks Melanie for good job and no mess behind ,I definitely recommend crack specialist to my friends .

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Company Response

Thank you so much for this wonderful review! We truly appreciate you taking the time out to let us know how we did!

Vineet in Hamilton
Vineet in Hamilton
0 reviews Hamilton, ON
10/10

Basement Crack Repair

It was fantastic service, I had emergency and they were quite busy with their existing customers, even then they visited my house to see the source of water leakage and helped us in fixing it, the entire team was very friendly and professional, really liked their service overall,

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Company Response

Thank you so much Vineet for the review! So happy we could be of service in a timely fashion.

Bench
Bench
0 reviews Kitchener, ON
10/10

Repair crack

Melanie came to repair the crack in the basement. She was very professional, explained what she was doing and left the area clean when she was done. I would highly recommend her service.

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Company Response

Thank you for the wonderful review! Super glad we could be of service!

NightCap in Toronto
NightCap in Toronto
1 review Waterloo, ON
10/10

Great job and very friendly

I Just had work done on in my basement filling and waterproofing cracks. Melanie was super friendly and got the job done really fast. She actually explained to me the process and what all the products were she was going to use to do the job.
Would totally recommend Melanie for the crack specialist job!
Very happy
Thank you

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Company Response

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you!

Kem
Kem
0 reviews Waterloo, ON
10/10

Crack in Foundation

Very quick and reliable service. Special thanks to Laurie who was able to accommodate me ASAP knowing that I was in the middle of renovations and had to put on hold due to the discovery of the leak. Chad was on site on time and was extremely helpful and professional. Will most definitely recommend this Company to friends and family. Thank you so much!

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Company Response

Thank you Kem for this wonderful review! Happy we could be of service speedy for you, thank you for letting us know how we did!

Private User
Private User
Private User reviews Waterloo, ON
10/10

installed sump pump and battery back up

Had a sump pump and battery back up installed by Clint and Wes. Both where very professional. Clint was training Wes, a new employee. I was very impressed with his method of training and sharing his knowledge.

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Company Response

Thank you so much for this wonderful review! We will share this with the team!

Ruby in Toronto
Ruby in Toronto
0 reviews Waterloo, ON
10/10

Couple cracks in foundation

Crack specialist came out and inspected the problem, super friendly , super patient with me as I was dealing with other issues as he was trying to help me, very personable.... Melanie came out a couple weeks later, happy , friendly, knowledgeable and personable, got it a all fixed up within a reasonable amount of time. Very pleased with their services from start to end. Thanks so much!

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Company Response

Thanks for the wonderful review Ruby! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you!

Private User
Private User
Private User reviews Kitchener, ON
9/10

Prompt quick delivery

Had a rather large crack identified in our crawl space and promptly attended and fixed. We also had some other water coming in another wall. After removing everything in the way, they helped identify the chimney as the source. This isn't what they do but they got us started in the right direction here and saved us from giving up and resorting to french drains. Following up with chimney experts.

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Company Response

Thank you so much for a wonderful review! Happy we can help you out!

Micah in Kanata
Micah in Kanata
0 reviews Ottawa, ON
10/10

Crack repair and window well

We needed some large cracks repaired in our basement, along with a window well dug and a membrane put in under our door. Melanie, Ben and Dakota were extremely professional and efficient. It was a big job so it was all day, but they couldn't have been better and the work looks great. We had called around to a few crack repair companies and The Crack Specialists were by far the most responsive and professional out of everybody that we contacted. I would highly recommend going to them for any crack repairs that you need.

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Company Response

Thank you so much Micah for this wonderful review! We are so happy we were able to meet your water proofing needs. We will share this with the TCS crew and let them know to keep up the great work!

Leanne
Leanne
1 review Guelph, ON
10/10

Crack fill and window well installation

The whole team at The Crack Specialists (Jen, Rick, Dakota and Clinton) were highly professional, personable, straightforward, honest and on time from start to finish. We had water issues in the basement right after we purchased our house and thought we would have to have whole house waterproofing but Jen and Rick spent so much time explaining options and provided the services we needed without trying to up-sell like other companies. Dakota and Clinton completed the job well, on time and for slightly less than quoted. A great job and experience all around! I would highly recommend The Crack Specialists!

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Company Response

Thank you for the kind words Leanne, we are so happy to be able to service all your waterproofing needs! Customers like you help us feel very proud of what we do. Thank you for taking the time to leave us a review and help share the word about TCS!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Crack Specialists

The Crack Speciaists, specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We speciailize in wet basements repairs, interior and exterior foundation cracks, sump pumps and french drain installations, weeping tile systems, drainage issues and waterproofing.

Call us for a free, written estimate with no obligation. Guarantee Lifetime Warranty that is transferable. Please call today to arrange for a consultation.

CATEGORIES
Waterproofing
PRODUCTS
Repairing residential and commercial foundation cracks using a polyurethane repair method and epoxy from the interior and exterior
SERVICES
We specialize in diagnosing and repairing structural and/or water intrusion issues directly related to foundations. The extensive list of services we offer includes: * Arranging diagnostic appointments with home owners / landlords / commercial clients Inspecting problem areas in a customer
STYLES
We are a dedicated team of professional foundation repair contractors who have the knowledge, skill and talent to ensure each repair is performed with the utmost care, attention to detail, and personalized service.
SPECIALITIES
We specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We specialize in wet basements repairs, interior and exterior foundation cracks, sump pumps and French Drain Installations, weeping tile systems, window wells, drainage issues and waterproofing.
WEBSITE
http://www.thecrackspecialists.com
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Visa/MC/ Cheque / E-transfer/ Cash
MEMBERSHIPS
Bettter Business Bureau / The Greater Kitchener Waterloo Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Transferable Lifetime Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.