The Crack Specialists

Waterproofing
Waterloo ON N2K 3T6
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Waterproofing
The Crack Specialists
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99%

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Reviews for The Crack Specialists

Average customer rating:
10 10 (520 reviews)

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Darlene
Darlene
1 review Kitchener, ON
10/10

Repairs to house foundation wall

I am very pleased with work that was performed. Melanie is awesome - very personable, respectful and a hard worker and knows what she is doing. She is so friendly and enjoys what she does. She explained exactly what she was doing and exactly what would happen while she was working. I am sure all of her workers are just as qualified and nice but if I ever have anymore work here I only want her to come back! I will be recommending the Crack Specialists AND specifically Melanie to do the job!

Approximate cost of services:
$800.00
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Company Response

Thank you very much for this wonderful review. We do strive for 110% customer satisfaction and it seems Melanie is right on board with that. We will be sure to share this review with her. Thank you for trusting in TCS for your foundation needs.

Private User
Private User
Private User reviews Waterloo, ON
10/10

Basement crack in wall…repaired.

About 15 years ago, The Crack Specialist came into our home and repaired cracks in basement wall. This wonderful business is still backing their lifetime warranty! . And now, 15 year later, in 2024, Melanie from The Crack Specialist came back to repair one crackit was nicely and neatly done. Thanks so much!
We are impressed with their wonderful service. Highly recommended.

Approximate cost of services:
$100.00
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Company Response

Thank you so very much, we really appreciate you taking the time to share your experience with us and for the review.

Private User
Private User
Private User reviews Kitchener, ON
10/10

Foundation Crack repair

We had Melanie, a technician with the Crack Specialists in to
repair a floor to ceiling crack in our foundation wall.

She was friendly, professional, knowledgeable, skilled and adept at making the repair and answered our questions. She arrived on timed and was accommodating to our needs.
Very impressed with her and the team at the Crack Specialist.

Approximate cost of services:
$700.00
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Company Response

Thank you for your wonderful review. We do appreciate your time and your kind words. We are very thankful to have such a great team of technicians that go out everyday representing The Crack Specialists.

MR
MR
1 review Kitchener, ON
10/10

Foundation Crack

The Crack Specialist was SO accommodating in getting our work done quickly and efficiently. Mel was exceptional. She clearly knew what she was doing and was polite and cleaned up after she was done.
I can't thank the team enough. It will make our move so much easier.

Approximate cost of services:
$785.00
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Company Response

Thank you so much for this review! Glad we could be of service. We will let Mel know of your kind words.

RKB
RKB
1 review Kitchener, ON
10/10

Crack repair

Highly responsive, friendly and professional. Got a quote on the day we called, and within 2 days the job was completed perfectly ... and with good cheer to boot. Thanks Melanie, for a job well done!

Approximate cost of services:
$800.00
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Company Response

Thank you so much for this review! We will be sure to let Mel know.

Paul
Paul
0 reviews Cambridge, ON
10/10

Will definitely recommend this company

My basement had a few cracks in my foundation and called this company they came out the next day for the quote and had the work done with in 2 days amazing company very friendly and helpful thanks so much

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much for this wonderful review Paul! We appreciate you taking the time to share your experiences with us!

Rick
Rick
1 review Linwood, ON
10/10

Crack injection and battery back-up for sump pump

From the initial conversation and quote with Wes, to the work being done by Mel and Ron, I was totally impressed with the professionalism displayed from this company.
Mel and Ron on site made a point of explaining the entire process to me to my satisfaction.
Would recommend this company

Approximate cost of services:
$2,400.00
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Company Response

Hi Rick, thank you for the great review! We are happy to hear you are pleased with our services. We do always try to help out where we can. Thanks again!

Private User
Private User
Private User reviews Waterloo, ON
10/10

Basement Crack Repair

The Crack Specialist team of Mel, Clint and Niki fixed a crack in our basement wall. The leak was caused by a window well that had shifted. To ensure the problem did not recur, the team replaced our window wells with ones securely attached with a number of large bolts drilled into the foundation wall. Mel, Clint and Niki were friendly, efficient and tidy. We would strongly recommend them.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for your kind review - TCS will continue to provide the best service possible!
Happy Holidays

Kyle in Cambridge
Kyle in Cambridge
0 reviews Cambridge, ON
10/10

Basement Crack

Found a nice size crack in my basement, called a few places and The Crack Specialists were very quick to call us back and were out for a quote the next day. Within the week Melanie came out to fix the crack and within 2 hours she had fixed it and cleaned up like nothing was there despite my dog bugging her. Great service, would highly recommend Melanie, she was very friendly and even gave my kids a Kitchener Rangers calendar and some Crack Specialist bandaids...they got a kick out of it!

Approximate cost of services:
$800.00
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Company Response

Thank you Kyle for the positive feedback. We are very happy to know that our team was able to solve your foundation concern in a timey manner. We will be sure to give credit to Mel for a job well done. Happy Holidays from all of us at The Crack Specialists.

Sean in Kitchener
Sean in Kitchener
1 review Waterloo, ON
10/10

Crack repair in basement foundation wall

After arranging for the repair with the head office Melanie arrived on time on the arranged day and made quick work of the repair. She was knowledgeable and took some time to explain the procedure. The work area was left nice and clean. Lifetime guarantee on the repair! Nicely done and highly recommend this company. Very professional to deal with and well organized.

Approximate cost of services:
$800.00
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Company Response

Sean we are incredibly grateful that you took the time out to leave us a review. We are very happy to hear everything went so well.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Crack Specialists

The Crack Speciaists, specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We speciailize in wet basements repairs, interior and exterior foundation cracks, sump pumps and french drain installations, weeping tile systems, drainage issues and waterproofing.

Call us for a free, written estimate with no obligation. Guarantee Lifetime Warranty that is transferable. Please call today to arrange for a consultation.

CATEGORIES
Waterproofing
PRODUCTS
Repairing residential and commercial foundation cracks using a polyurethane repair method and epoxy from the interior and exterior
SERVICES
We specialize in diagnosing and repairing structural and/or water intrusion issues directly related to foundations. The extensive list of services we offer includes: * Arranging diagnostic appointments with home owners / landlords / commercial clients Inspecting problem areas in a customer
STYLES
We are a dedicated team of professional foundation repair contractors who have the knowledge, skill and talent to ensure each repair is performed with the utmost care, attention to detail, and personalized service.
SPECIALITIES
We specialize in diagnosing and repairing structural and water proofing issues directly related to foundations. We specialize in wet basements repairs, interior and exterior foundation cracks, sump pumps and French Drain Installations, weeping tile systems, window wells, drainage issues and waterproofing.
WEBSITE
http://www.thecrackspecialists.com
YEAR ESTABLISHED
2004
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Visa/MC/ Cheque / E-transfer/ Cash
MEMBERSHIPS
Bettter Business Bureau / The Greater Kitchener Waterloo Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Transferable Lifetime Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.