Prior to officially deciding on Parkwood as our builder, we spent several months researching multiple companies, communities, and houses. We have strived to be both well researched and informed throughout the process of not only selecting a custom home builder but also when making interior and exterior selections. Having a significant voice throughout the building process, where we are able to explore multiple alternatives and integrate our design ideas into the plans, was central to our decision to work with Parkwood.
Our Area Sales Manager, Randy, has demonstrated outstanding customer service from the first time we stepped foot in the Riverside Show Home and throughout the pre-construction phase. Prior to finalizing agreements, Randy requested multiple estimates from the office team and ensured to consistently follow up with us in a timely manner. This help us stay as close as possible to our purchase price during the design selection process, but it also reinforced Randy's dedication to excellence as he ensured there were as few surprises as possible in a transparent manner. Preferring to be very hands on through the building process, we consistently communicate with Randy to discuss details and ask questions as they arise. He continues to be our closest point of contact with Parkwood and acts as a key liaison with all essential members of the Parkwood team working on our home.
We have also had the opportunity to work with staff from Kitchen Kraft, Park Lighting, Coast Appliances, and Paramount AV. We have been very impressed with all of these other service providers and also experienced attentive customer service. Our appointments have been easy to schedule and very informative.
We look forward to providing more reviews throughout the building phase.
Nicole and James
- Approximate cost of services:
- $690,000.00