Parkwood Master Builder

I had some issues with a change order from Parkwood, which initially caused some frustration. However, I was impressed with how quickly and efficiently Sales Manager Snow addressed and resolved the problem. Their prompt response and effective resolution turned a challenging situation into a positive experience. The level of customer service and professionalism demonstrated was outstanding. Thank you, Snow, for your excellent support!

Great experience with this company, professional personal. The support with design and selections, combined experienced construction management, made for a stress free home building processes

While my concern has finally been addressed by Parkwood, I feel it's important for other potential buyers to be aware of the poor service levels provided by this builder post possession. Overall, I would advise against pursuing Parkwood Homes for your next home due to the poor Warranty Service levels provided by this builder after possession.

We took possession of our new home in August, and we noticed a large dent on the bottom of our washing machine. After reaching out to the site supervisor Rob, it took nearly two months to receive a response that they would not repair the washer as they believed it to be damaged by the Homeowner after possession. A few days later the Warranty Technician came out to inspect the Washer and advised they would repair the washer and he would have the office send off the approval to Trail Appliances to order replacement parts. Almost two weeks later after multiple follow ups, Parkwood reached out to advise they have again changed their mind and would not repair the washing machine.

If you do decide to build with Parkwood, I would suggest you request that Site Supervisor Rob not look after your build as the way he manages his builds is very sloppy and will leave you with an extensive laundry list of deficiencies to deal with once you take possession of your new home. I thought perhaps it was just myself who was having a bad experience but have heard from other neighbours, tradesmen, and even other Parkwood employees that his lack of attention to detail will leave you constantly reaching out to their warranty department for assistance.

I am extremely satisfied with the work of Parkwood Master Builder. I recently purchased a quick-possession lakefront home with a walkout basement in Saxony-Glen in April 2022, and the construction was top-notch. Any minor issues that arose after purchase, such as a tripped breaker or siding problem, were promptly and effectively resolved. While I did have to follow up a few times to ensure completion, the overall service and quality of the home were superb. I strongly recommend Parkwood Master Builder to anyone in the market for a new home.
My sales representative from Jagare Ridge Parkwood Master Builder Showhome was incredibly professional and a pleasure to work with throughout the entire process. She went above and beyond to provide assistance, even helping me with receiving home appliances while I was away at work.

So Disappointed

I don't know where to start from, during our first year we notice the roof shingles after the rain, starting to wear off quite a bit. When we tried to reach Parkwood, their personnel told us to make a list for the year-end. Unless it going to be a major issue we do not deal with it right away. Now when we mention this during year-end to their warranty coordinator he replies "that any notable damage will not be warrantied after possession, as it is considered homeowner wear and tear." He is telling us that we suppose to notice it during our walkthrough or before possession. So during possession time or walk through how many people checked their roof. I wonder if someone got the roof walkthrough done during possession time. There warranty coordinator(Parkwood Master builder) blamed us for not telling them or noticing that problem during walk-through and before possession time. How convenient it is to just put all the blame on the homeowners.

Another issue we have is the floor making a squeaking noise when you walk on it. So they send the trade person, he came with Jim (Parkwood associate) and try to fix it. When he left the place the floor was still making noise even more than before. We had nails coming out from walls so they send a painter, he came to fix the walls where the nails are coming out, they filled with puddy and never came back to finish the paint job.

I mean there are so many problems and when you try to reach the warranty coordinator, he always comes up with excuses and now he told us to put a claim through home warranty personnel. How it is fair?

Really disappointed, we bought a brand new house from parkwood, now not even one year later we have plumbing issues. Once you flush a toilet, it sounds like rocks going down the pipe and it is really noise.
Complaint so many times to the warranty department and nobody wants to fix that issue. They just keep telling us that is NORMAL. This is not my first house or apartment, never heard anything like that. Once they sell you that house, right away they forget all about that warranty and issues you have and don't wanna fix it.
STAY AWAY FROM PARKWOOD MUSTER BUILDER ONE OF THE WORST HOME BUILDERS I EVER MET

Parkwood Master Builder Inc. Ok first of all, i never said you guys didn't try to fix it. Second, maybe you should come out to our place and tell me, when flushing that toilet that sound is normal( a bang sound or rocks going down the pipes or it seems like some pipes are loose in the walls). Tell me do you have a sound like that when you're flushing your toilet at your home? except a water soud of course.
Ya we had a service guy out here at our place and guess what? He told us that's all he can do about that sound, to investigate more he would have to open more walls to see where the pipes are lose but he wouldn't. Obviously it is a big fix because something is really wrong and to fix that it would coste a lot of money and nobody wants to that

I would say the house exceeded our expectations, there is wide variety of standard choices included ..
Dustin ( the interior designer) has brilliant ideas and he went above and beyond to help us get what we needed..
The warranty department replies in no time..
In general, very reliable..

Ron helped us finding the right home in laurel crossing according to our lifestyle and family requirement, he explained us about all the options we can choose and gave us a reqlly good price, which was amazing according to the current market trend.
Dustin helped us at the parkwood design centre and deliver an amazing service by designing our house in the best way possible. Gave us all the options from hardware to the paint colors and much more.
Thanks alot for making everything convenient for us !

I am so stressed and depressed
Racently purchased house from parkwood master builders in 2020 December 15

House is full of deficiencies

Biggest problem is that cold air coming under the baseboard throughout the house
Main floor and second floor

How city has been passed inspection on this house

The hvac pipes are frozen inside
Building ice on them

It is so frustrated

I have many photos

Very understanding of our needs and worked with us to get our forever home. Jill is the best. Cared about us as people, made thoughtful recommendations and we were treated with respect.