Imperial Paddock Pools Ltd

I went 4 weeks ago with my dad to paddock pool company. We were looking to buy parts to fix his pool. He had pipes that had cracked over the winter. We met with Stephen who was very pleasant to deal with. We asked just out of curiosity how much would they charge to fix it for us. He proceeded to ask a lot of questions and we also brought the parts with us that were cracked. He let us know that it would be about $500-$600 at that point my dad and I agreed to let them do it. He asked for credit card information and told us it would be a week or two before they could get to it. We agreed that that timeline was fine. After two weeks we have not heard from them at all. I called and was told somebody would call me back two days later no callback. So I called back again I was told the same thing somebody would call me back. No call back three days later. I called again they said they would send somebody the following day. We were very happy to hear that news I called my dad the next day and asked how far the guy is a long on fixing it. My dad said there’s nobody there or somebody came and looked around and left. I called the pool company again and was told the price was now $1600-$1900.I was shocked and said it has now been 4 weeks and the quote is no where near the original quote! I was told the original quote was a rough estimate. I said that’s ridiculous it’s not even close and then I was told the person that gave us the quote was not qualified to do so he worked in parts department. So unprofessional of them to not take ownership of their mistake from their employee! I have now lost four weeks of the summer and they did not even seem to care! If they had just been honest from the beginning it wouldn’t of been any problem at all we could’ve just tried to do it ourselves like we wanted to in the first place! I’m in the customer service industry and this is the worst customer service I think I’ve ever dealt with! I would never recommend dealing with your Business due to the lack of care of your customers time and general respect!!!