Bowen weeped our basement over 5 years ago and it has been dry up until this spring. We called Colleen to come take a look and he honoured the warranty. His crew came back and did a days work extending the weeping system to ensure proper drainage of the initial work. Colleen was able to provide thoughtful and effective solutions that didn't involve ripping up too much of the finished renovations. The crew were respectful of the house, friendly and hard working.