The installed pool looks beautiful and is a welcome addition to our home. I would like to have given Oasis 5 stars instead of a low rating, but the experience we had with the installation was very poor. Too many issues to count but here are some: not ordering the pool kit on time which resulted in a significant delay in starting construction (the employee responsible was fired), shipping the kit by the wrong method (train instead of truck which delayed installation by a week), improper measurements for the gas heater line (resulting in another week delay), not fixing a leaking pump before the pool season was over (improper installation caused a crack in the piping), installing the wrong salt cell for my pool (too small for the pool size), programming the salt water chlorinator for the wrong cell size (again), adding way too much salt to the pool (miscommunication between the foreman and the service person). Not having the pool balanced by seasons end resulting in us paying a lot of money out of pocket this spring to do it right. This was promised with the pool installation but not delivered upon. Finally, when I addressed these multiple issues with our salesperson, the person became both dismissive and defensive. They said, "this stuff happens" repeatedly and would not do anything to own up to their mistakes and make thing right. I attempted to contact store manager on more than one occasion to express my concerns, but the person didn't return my calls. They just forwarded me back to my salesperson.
Overall, I wouldn't recommend Oasis to anyone who asks. This is sad because the end product looks great. But if this is any indication of the service I will receive in the future I will go with another pool company to take care of that.
- Approximate cost of services:
- $40,000.00