A Clark Roofing & Siding Ltd

Roofing
3120 93rd st NW Edmonton AB T6N 1C7
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Roofing
A Clark Roofing & Siding Ltd
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78%

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Reviews for A Clark Roofing & Siding Ltd

Average customer rating:
8.1 10 (22 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
10/10

Reshingling house and garage

They were on time, did an excellent job, and clean-up afterwards. We are happy to recommend them to anyone needing this work done.

Approximate cost of services:
$10,280.00
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Company Response

Thank you for the feedback and the recommendation. :)

Home owner
Home owner
2 reviews Calgary, AB
0/10

I was accused for their mistake

Pretty simple story:

Estimator came by, gave me a quote.
I asked about cutting new holes for two new roof vents. Estimator said no problem and provided quote.

Install day, halfway through job guys stopped and were sitting on the grass hanging out. Asked what happened they said ran out of shingles.

After job was done, I found I could not install the roof vent adapters that go with the roof vents because the holes were cut too small. I told the follow up customer service guy, but he was dismissive and told me they don’t fix that. I was confused so I called the main shop to find out what happened. The person who picked up was angry! I didn’t know why, until she said “you got quotes from other companies right? You saw our quote was way lower than everyone’s right? So you knew we had misquoted, and you took advantage”. I was at this point completely stunned. I realized after she said that A Clark made a mistake on their estimate, and I guess I got a great deal on my roof! Awesome! But the way she blamed me for their estimating mistake was shocking! (that I honestly had no idea, I’m a first time homeowner I really don’t know much about repairs)…

Basically, my concerns about the vents were then denied by A Clark. She said even tho they sell the adapters and the vents, that they did not include the cutting of the hole on the contract, so it wasn’t a service agreed upon therefore they weren’t liable to come widen the hole. She said she wouldn’t send anyone out without me paying their hourly fee.

I was pretty upset. Of course I got trapped in a contractural fine print on the adapters for the vents, but to be accused of knowing taking advantage, being rude (I didn’t include all the things she said to me), but I thought it was really inappropriate. Basically made me out to trying to take advantage of them, but really it was all miscommunication and their estimators (massive) error. Shouldn’t lead me to be subject to that kind of treatment.

I wouldn’t recommend these guys to anyone, as when I raised concern was met with an offensive response. Unprofessional customer service from office.

The real issue I had with all this was; I had to take out a loan for this project, so I didn’t actually have any additional money to make the additional repairs. The loan was pre approved based on the estimate, so there was no extra money on my end to fix the vent issue. I did get a deal so overall I saved, but I couldn’t fix the vents and the time between the install and vent fix caused moisture buildup in my attic. Of course they will come back and give all the specifics about how this is all my fault, but this was my experience and I wanted to share to help others avoid the same issues.

Approximate cost of services:
$4,000.00
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Company Response

I can't verify whether this is true or not but I can say that a zero does seem very unfair and I'll explain why. If we made a mistake and still honored that contract, that's a plus. Many companies have, and this is what customers fret about and get warned about, stopped the job and use it as a way to blackmail for more money or they won't finish the work. We actually did honor and finish the work, that sounds like a plus. With regards to the vent with an adapter, that can likely be one thing and that's a vent that connects to hvac/fan system in some way. No matter whether we did the adapter or did not do the adapter, an hvac company would be required to connect the hose/pipe to the adapter or install their own adapter and connect. In order for us to do it on the contract, we'd have to know ahead of time so it sounds like this was unforeseen and there is no way we could have known therefore the extra charges over budget (maybe a couple hundred bucks at most). We gave the option of us doing it, we were not in a position to do favors for extra work so we did hold firm on that line - sorry if it was coming off as something else but we were only trying to express firmness and context. All contracts only account for what we can determine ahead of time and this is true of every contractual trade. We had no context into your financial or other situations. We would not blame you, nor do we accept blame. It's just a negotiation and it sounds like you went with option B. It does not sound like we left you with no options or other recourses, both options required another trade to finish the work so the timeline would be the same no matter what as we do not do hvac work and connect the hose/pipe to the adapters - we are not insured/trained/etc in other trades including but not limited to hvac/plumbing/electrical/mechanical nor do we have the right tools and materials available on site. Given that you went with the option excluding us, we would have left as was existing originally. We did not make the situation worse.

nassvalleygirl
nassvalleygirl
0 reviews Edmonton, AB
10/10

Roofing, fascia, Soffit, Eavestrough and siding on house and garage

We are very pleased with the work from A Clark Roofing and Siding. The worker's worked very hard. Our home is very beautiful and we appreciate all the help from A Clark's employee's.

Thank you very much.

Approximate cost of services:
$27.00
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Company Response

We loved working with you. Thank you for the positive feedback all around. Everyone on the team will be happy to hear it.

mark
mark
0 reviews Edmonton, AB
8/10

New roof

New roof required. Installers were great.

Just took way too long. Scheduled for the first week in August. Instaled in the last week in Spetember.

Approximate cost of services:
$13,000.00
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Company Response

Thank you for the honest feedback Mark. Scheduling has been a challenge this year and we are sorry it affected you. We hope you enjoy your roof.

jenniferlaux
jenniferlaux
0 reviews Edmonton, AB
10/10

Shingle & Roof Fascia repairs - EXCELLENT

I just wanted to express my gratitude and thanks for getting our little roof repair job (lose fascia & shingles) completed so soon - the repairman was AWESOME (professional, covid-safety protocols, excellent quality work performed, and performed efficiently in a short amount of time). Your company is truly amazing, and you have great staff working for you. Thanks again on a job well done.

Approximate cost of services:
$265.00
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Company Response

Thank you so much! The team was happy to work with you and appreciate sharing the positive feedback.

hare.w in Toronto
hare.w in Toronto
0 reviews Edmonton, AB
10/10

new roof

impressive new roof installed in a timely manner. no problems encountered. price was in line with the quality of work done.

Approximate cost of services:
$6,158.00
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Private User
Private User
Private User reviews Edmonton, AB
10/10

Garage reshingled

Very happy with the shingling done on our garage. A couple of men came early in the morning, garage was shingled by around 1:00pm. Very efficient and work well done.

Approximate cost of services:
$3,000.00
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Company Response

Thank you for sharing your experience! We are glad that it was a positive one.

Private User
Private User
Private User reviews Sherwood Park, AB
10/10

roof vent repair and installation of roof turbine

Was very pleased with the service. The lady who did the estimate was knowledgeable and really went above and beyond. The primary purpose of our job was to stop a leak from a furnace vent, and the secondary job was to install a roof turbine on a detached garage. While on the house roof inspecting the furnace vent she sealed the vent. Why would we deal with any other company for the turbine when she fixed the first problem instantly? Good service.

Approximate cost of services:
$33,600.00
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Company Response

Thank you for sharing your experience! We really appreciate the feedback and were happy to have been of service to you.

Private User
Private User
Private User reviews Edmonton, AB
8/10

Roof

the roof was quoted and completed very quickly and professionally. We are very happy with the service from A Clark.

Approximate cost of services:
$8,000.00
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Shirley in Saint Albert
Shirley in Saint Albert
1 review Edmonton, AB
10/10

New roof

A Clark Roofing is a great company from the ladies in the office to Greg and his team who did the work ! They were fast, efficient and did an amazing job ! I highly recommend A Clark Roofing !!

Approximate cost of services:
$8,900.00
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Company Response

Thank you so much for taking the time to review your experience with us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A Clark Roofing & Siding Ltd

For more than 65 years, we’ve helped thousands of people improve the look, function and quality of their homes and businesses. We are proud to serve Edmonton and Calgary residents with expert craftsmanship and professionalism. We pride ourselves on being able to exceed the expectations of our customers.

CATEGORIES
Roofing and Siding
PRODUCTS
Architectural Shingles, Asphalt Shingles, Fiberglass Shingles, SBS Shingles, Cedar Shakes, Cedar Shingles, Rubber Shingles, Composite Shingles, Tile Roofing, Standing Seam, Stone Coated Steel, Metal Tile, Copper Roofing, 2 ply SBS, Torch On Roofing, Re-Ply Roofing, Roof Coatings, Flat Roofing, Flat Roofing Insulation Packages, Vinyl Siding, Composite Siding, Engineered Wood Siding, Cedar Siding, Fiber Cement Siding, Insulated Siding, Metal Siding, Cladding, Soffit & Fascia, Eavestroughs, Gutters, Downspouts, Skylights, Sun Tunnels.
SERVICES
Sloped Roofing, Flat Roofing, Specialty Roofing, Residential Roofing, Commercial Roofing, Residential Siding and Cladding, Commercial Siding and Cladding, Soffit & Fascia, Eavestroughs/Gutters, Skylights, Sun Tunnels, Full Service, Repair and Maintenance.
BRANDS
Owens Corning, BP, IKO, Malarkey, CertainTeed, GAF, Duraflo, Lomanco, Boral, Euroshield, Decra, Waldun, Soprema, Henry Bakor, Astec Re-Ply, Royal Building Products, Ply Gem, James Hardie, Lux Architectural Panel, Longboard, Gentek, LP CanExel, Velux, Mac Skylights.
WEBSITE
https://www.aclark.ca
YEAR ESTABLISHED
1953
RETURN POLICY
N/A
PAYMENT METHOD
Cheque, Cash, Credit Card, Financing
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Full Manufacturer Warranty, Exclusive Premium Certified Contractor Warranties Available, Full Workmanship Warranty
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