Reshingling house and garage
- Approximate cost of services:
- $10,280.00
- Company Response
Thank you for the feedback and the recommendation. :)
Thank you for the feedback and the recommendation. :)
I can't verify whether this is true or not but I can say that a zero does seem very unfair and I'll explain why. If we made a mistake and still honored that contract, that's a plus. Many companies have, and this is what customers fret about and get warned about, stopped the job and use it as a way to blackmail for more money or they won't finish the work. We actually did honor and finish the work, that sounds like a plus. With regards to the vent with an adapter, that can likely be one thing and that's a vent that connects to hvac/fan system in some way. No matter whether we did the adapter or did not do the adapter, an hvac company would be required to connect the hose/pipe to the adapter or install their own adapter and connect. In order for us to do it on the contract, we'd have to know ahead of time so it sounds like this was unforeseen and there is no way we could have known therefore the extra charges over budget (maybe a couple hundred bucks at most). We gave the option of us doing it, we were not in a position to do favors for extra work so we did hold firm on that line - sorry if it was coming off as something else but we were only trying to express firmness and context. All contracts only account for what we can determine ahead of time and this is true of every contractual trade. We had no context into your financial or other situations. We would not blame you, nor do we accept blame. It's just a negotiation and it sounds like you went with option B. It does not sound like we left you with no options or other recourses, both options required another trade to finish the work so the timeline would be the same no matter what as we do not do hvac work and connect the hose/pipe to the adapters - we are not insured/trained/etc in other trades including but not limited to hvac/plumbing/electrical/mechanical nor do we have the right tools and materials available on site. Given that you went with the option excluding us, we would have left as was existing originally. We did not make the situation worse.
We loved working with you. Thank you for the positive feedback all around. Everyone on the team will be happy to hear it.
Thank you for the honest feedback Mark. Scheduling has been a challenge this year and we are sorry it affected you. We hope you enjoy your roof.
Thank you so much! The team was happy to work with you and appreciate sharing the positive feedback.
Thank you for sharing your experience! We are glad that it was a positive one.
Thank you for sharing your experience! We really appreciate the feedback and were happy to have been of service to you.
Thank you so much for taking the time to review your experience with us!
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