Tim and his crew at Kerrisdale Roofing have been phenomenal in helping me replace my ashpalt shingles roof.
The disasterous atmospheric river event in Nov (2021) has revealed a leaky roof at my place. After multiple failed attempts to temporarily patch it up myself, I figured I might as well bite the bullet and go for the nuclear option of replacing the entire roof -- the shingles only, obviously.
From the moment when I first called, Tim has always been open and upfront about everything. He was intially uncertain of when he'd be able to fit my job into his schedule because of the ones he already has on hand, but he promised to get back to me, and he did. He was down-to-earth and had my interests in mind when he came for the estimate. Instead of recommending something that was fancy (and probably could have gotten him a nicer profit), he offered a recommendation that was practical while being more economical. He took the time to explain to me the features and qualities of the roof that I would be getting, and he even recommended a colour that turned out to work much better with the rest of my house instead of the plain, simple black that I had in mind.
When the time came to actually install the roof, his crew was professional, friendly, and obviously cared about the quality of their work. They took the time to explain to me what was wrong with my previous roof shingles installation, and how their installation would specifically avoid those pitfalls. They were efficient with their work. They were spot on with their estimate on how long the job would take. And they did a good clean up of everything around the house when the project was finished.
During the removal of the old shingles, the crew discovered that parts of my chimney and the associated flashings were in such a shape that they should really be repaired. Despite their observations and recommendations, they were never pushy about making me hire them for the additional repair work. Still, I was glad to have them help me with it, and they readily arranged to have their mason come for this at a later date.
I am obviously not a roofing expert by any means, but I find the workmanship and attention to detail of both the roofing job as well as the chimney job to be excellent. And throughout the project, Tim has maintained an excellent line of communication with me -- from keeping me informed about the dates, times, and costs; notifying me of any changes in schedules, and generally being available (or get back to me in a timely manner) to answer any questions I might have, and I appreciate that.
One final caveat that I am compelled to mention is the inherent uncertainty involved with weather-dependent repair projects. December to February in Vancouver is hardly the best time to work on these types of projects. Still, Tim and his crew made their best effort to plan their work around the weather, and help me get the repairs done as soon as the conditions allow. And when they were here, they wasted no time in making sure that the work goes right on schedule. I appreciate that.
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- Company Response
Rick, it has been a pleasure working with you and we appreciate your support. You have made the process very easy with your trust in Tim's recommendations. Happy New Year!