I called Ken's and spoke to Art on the phone about an urgent request to get over 50 black frames for an event we were organizing. He gave me several choices over the phone and when I arrived that day I picked what I wanted. They only had 30 of that type in stock but they gave me a great back-up option and I was able to get the order assembled within 2 hours. Everything was packed and ready to go when I arrived. Incredible service. Thank you Art!