Secure Self Storage

Long-term customer. Awful business practices, do not care about the customers, just that you pay. Theyll be nice when you are looking to rent. Facilities themselves - below any acceptable standards (at least for some of the locations). Damage to units and belongings, no notification of same, no accountability. Inconsistent responses (and some false promises in the past) and customer service (some employees have been utterly horrible in the past, but the responsibility of course rests with the ownership and upper management for poor training and culture etc. The few who try to do better are inconsistent. Nothing is ever resolved and properly addressed). Poor to non-existent response rate to communication. Only timely communication is related to the customer payments. Occasionally, someone decent will try and give you some vague responses hoping to appease you and then ignore your inquiries seeking actual solutions. Clearly all stems from the head, no one decent employee could right this ship, with profit over ethics and customers as the company policy. Many of the reviews are incentivized (fell for that trap also years ago, another horror story) or from new customers happy with a competitive rate and yet to have the full My Storage experience. Rent at your own risk.