ProStar Cleaning

Formerly Prostar Cleaning And Restoration
House & Apartment Cleaning
Calgary AB T2A 6K4
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53%

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Reviews by rating (past 12 months)

Reviews for ProStar Cleaning

Average customer rating:
6 10 (25 reviews)

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Charles in Invermere
Charles in Invermere
1 review Calgary, AB
0/10

Do not use them

This company was provided by our insurance provider for a flood issue in our house, first they where quick to remediate our flooding issues, but within a week or so stop responding or following up leaving our kitchen and basement in an unsafe and messy condition.

Mike the project manager, made promises on repairs and timeline that went from a month or so to don't know. We have since hired a new contractor and what a difference.

Stay away!!!

Approximate cost of services:
$6,000.00
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Private User
Private User
Private User reviews Canmore, AB
0/10

Worst contractor I’ve ever dealt with

Once they got the job it was like they couldnt care less how much they kept us hanging while the months went by.

No work done, no updates on the job, no answers to questions about when we could expect the work to start or how they could explain the delays.

It was an insurance claim and after they charged an absolute fortune for the initial clean up I think the rest of the job just wasnt worth it to them and they were hoping wed get so fed up wed find another contractor. Utterly stunningly bad service.

Saw reviews on their own website, all 4 and 5 stars, but what a joke! Everyone in town Ive spoken to with 1st hand knowledge has a story like mine.

Approximate cost of services:
$75,000.00
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Private User
Private User
Private User reviews Calgary, AB
0/10

Horrible company

Where to begin.
This company was hired to restore our condominium after a water leak inside the walls. My toilet was completely non-functional and It took more than a week just to get a response from them, which only happened after I had sent an email to them, the landlord and the property management board as well. After that another week went by with no contact from them. They only ever seemed to respond after I'd contacted the condo board to let them know Prostar wasn't answering my calls/emails.

The whole job was catastrophic, plagued with delays and accidents and the job took several months longer than anyone expected. I mean this job last for nearly half a year and most of it spent with the "restoration" company nowhere to be seen.

At one point in time they asked me to vacate my house for four days, of course they gave me less than a days notice but I did it none the less. Four days later I contacted them asking if I was able to return home. They told me the contractor forgot to ask for my house key and they hadn't even begun working on it.
I gave them the key and four days later I contacted them again and they told me it would take at least a week more. It didn't, it took nearly eleven days and each day I had to contact them personally to see if my condo was inhabitable again, they never once went out of their way to let me know how progress was going at all.
The job lasted for so long half the tenants were in an uproar, it quickly became apparent this company was incredibly mismanaged and unprepared.
To top it all off, in the end they installed numerous wrong and didn't even install handles on my bathroom cabinets. Naturally they responded to my inquiries rudely and dismissively.
It's been months later and I'm still working to fix the 'repairs' they did.

NOTE TO HOMEOWNERS OUT THERE: Do not use this company! They were extremely incompetent and unprofessional, any criticisms myself and the other tenants had were met with hostility and rudeness.

Approximate cost of services:
$10,000.00
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Company Response

Hi Private User,

We have searched our extensive client database, but it is difficult to investigate without your name. We take these reviews very seriously as online reviews are typically one of the first things our customers see. If you are a customer of ours, can we ask that you give us some more information as to what compelled you to write this review? We take pride in the level of quality in our work and stand behind it.

If you can, please e-mail us at info@prostarrestoration.ca. We'd love to get to the bottom of your review and see if there is anything we can help you with.

Thank you,

The ProStar Cleaning & Restoration Team

Mani in Toronto
Mani in Toronto
0 reviews Calgary, AB
0/10

-5 stars horrible clean

I hired these guys to clean my rented two bed room <1000 sqft cando for move-out cleaning. Two women were sent to attend my appointment and they both spent 4:25hrs. The Prostar charged me little over 400CAD. But the Prostar people did a terrible job and not worth even half of what has been paid. It was highly unprofessional and even I reported this but no use and no response. If I could give negative rates I would give -5 stars for their horrible service.

Approximate cost of services:
$400.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Canmore, AB
0/10

Super disappointed

When you think of professional cleaning you expect better than what you could do. In this case it was not. Cleaning was done a my elderly mothers house and she ended up cleaning afterwards cause the floors were still coming up black.

Approximate cost of services:
$180.00
1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Calgary, AB
0/10

Not professional

Would not deem the quality of cleaning a professional, there was ketchup splatter still on the wall no baseboards were touched. Would not hire them again. Do not use this company you will not get your deposit back.

Approximate cost of services:
$500.00
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Company Response

Thank you for taking the time to review ProStar. We are sorry you are not satisfied with your service. I noticed your review initially stated you were from Burnaby, BC. We would like to ensure you have selected the correct ProStar, as there is a company with a similar name in Burnaby, BC. We see you have since changed your location to Calgary, AB. We would like to discuss this matter with you, but are unable to contact you as you did not leave your name. We ask that you call our VP Operations, Leanne Battams, to discuss this matter. Leanne can be reached at 587-226-4714. Thank you.

Private User
Private User
Private User reviews Calgary, AB
0/10

Lack of communication

Time lines are constantly getting pushed, there is zero communication. Appointments forgotten. Just constantly getting pushed around and not taken seriously. Then when you try to reach out to anyone you cannot get ahold of them.

Approximate cost of services:
$1,200.00
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Company Response

Hi There, thank you for taking the time to review ProStar. I'm sorry you feel you have had a negative experience and that you have had issues with communication. As you did not leave a name, we are unable to contact you to discuss the issue. We ask that you kindly contact our VP of Operations, Leanne Battams, at 587-226-4714 for further assisstance.

Thank you,
The ProStar Team

Jason in Calgary
Jason in Calgary
1 review Calgary, AB
10/10

Content removal, All ceilings and flooring redone

After my upstairs neighbor flooded my condo I was less than impressed to find out that I would have to have my entire ceiling and floors redone. Mostly because during the ceiling reno I couldn't stay in the condo.

After meeting with a few people at ProStar who were professional and courteous, we determined that I would have to be out for about 12 days.

Well, they brought a team of professionals in there and ripped through that job like I've never seen work done before. Every person on that job was freaking awesome. From the project managers to the guys doing all the work. Not to mention the coordination of this job where there are 5 (6?) different contractors working on stuff.

Place is finished and it looks amazing. While I hope that I don't need ProStar again for any unexpected renos; I know that if I did I would be in great hands.

Approximate cost of services:
$13,000.00
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Company Response

Hi Jason - Thank you for taking the time to review ProStar Cleaning and Restoration! We appreciate your feedback. We sincerely thank you for sharing your positive experience after your water damage event. We will be sure to pass your comments along to the entire team that worked on your project! - ProStar

AUBREY
AUBREY
6 reviews Calgary, AB
10/10

Restoration

Pro-Star was assigned by the insurance company to conduct repairs on damages as a result of a water leak caused by faulty poly b plumbing. The company was prompt and professional in this regard. I also hired the company to perform additional services for uninsured projects.

Approximate cost of services:
$12,000.00
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Company Response

Hi Aubrey - Thank you for taking the time to review ProStar Cleaning and Restoration! We appreciate your feedback. We sincerely thank you for sharing your positive experience after your water damage event. We will be sure to pass your comments along to the entire team that worked on your project! - ProStar

pym in Calgary
pym in Calgary
1 review Calgary, AB
10/10

Excellent company. Very professional staff

Well planned well coordinated schedules to complete the basement project after water damage. Will recommend this company without any hesitation to any body. Thank you for a job well done.

Approximate cost of services:
$14,000.00
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Company Response

Good Morning PYM, Thank you for taking the time to leave a rating for ProStar Cleaning and Restoration. We appreciate your kind words and will be sure to pass along the compliment to all staff involved. Sincerely, The ProStar Team

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