Decorating Den Interiors – The Cpi Team

Interior Design
Ottawa ON K2T 1C1
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HomeStars  >  Carpet & Rug Cleaning & Repairing in Kanata  >  Decorating Den Interiors – The Cpi Team  >  Purchased rug from a sample. Rug arrives different colour tone as sample and company won’t give refund
Tc
Tc
1 review Ottawa, ON
4/10

Purchased rug from a sample. Rug arrives different colour tone as sample and company won’t give refund

Update
Company decided to issue us a refund.
We are satisfied that this issue has been resolved to our satisfaction. It’s good to know this local company does right by its clients.
Rug purchased from sample show to us by designer when delivered was not same colour tones as the sample. Designer looked at rug in our home and acknowledged colour tones are different. Stated dye lot from manufacturer may have changed.
I requested a refund. The next day designer calls and denies saying colours are off and goes so far as to say “the rug still works “ in our room. Great! It’s shouldn’t just “work”. It should be fabulous.

Approximate cost of services:
$2,100.00
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