Maple Air sent Saide to maintain the furnace in my home. He called prior to his arrival to ensure I was available for the expected window and he arrived at my place on time. He followed pandemic-related safety protocols while in my home ie)wore a mask and sanitized his hands before handling the thermostat and furnace. While on site he took the time to ensure I knew what he was doing to maintain my furnace, why that task was important in ensuring the furnace’s optimal operation, and instructed me on how my furnace functions so I change its special filter properly. I would call both this representative and this company again the next time this maintenance is required.