Installation of new furnace and central air conditioner in an old semi detached Toronto home
After several home renovation projects that had some issues I decided to search for an HVAC contractor through Home Stars using a very high rating score as my start point (9.8-10).
This short-listed Spring Home and several others. Spring Home won the contract for a complete high eff refit after Cy's thorough and impressive presentation. He uses a computer to walk you through the work. Particularly impressive were the quality and neatness of the installation photos - I had researched on an HVAC forum that the install is the most critical element to a quality HVAC system.
I was also impressed with the photos of their installs for American Standard at the Toronto Home Show and the AM Std training centre.
Cy answered every question thoroughly and pointed out details in the install such as the AC cement pad, the intake and exit pipe mortaring that are important but never considered in a large job like a system replacement.
The job was complicated by poor existing ducting and an improper plenum as well as a short time frame to get the work done ahead of the rebate deadline. In addition, my wife was reluctant to replace a working system.
George the installation manager came out twice at no cost to answer my questions, ensure the equipment would work correctly and to order the proper plenum before any contract was signed. He also verified the existing furnace's heat exchanger was cracked but allowed us to digest the news without any hard sell unlike the competing firm.
George also saved a slot for installation prior to the Mar 22 audit deadline despite no definite decison from us or a deposit until the night before. Spring Home met our needs, waiting patiently and let us take the time needed to be sure we were making the right decison.
The installation was first class and the end result matched the photos of quality jobs Cy had shown. The team worked very hard from 9 AM to 9:30 PM due to the complex nature of the existing system ducts at no additional cost and clearly were very skilled. I now have a high eff system that reflects quality throughout.
Spring Home's quote was very competitive, cheaper than several, surprising given the quality of work and attention to detail.
I would not hesitate to recommend Cy and George and Spring Home or to use them again.
- Approximate cost of services:
- $7,500.00
- Company Response
Hi Geoff, Thank you very much for your details review about us. Hope you will feel more comfortable now. We will see you again in the summer to optimize your air conditioning and perhaps relocate the ductless head in your master bedroom.