Spring Home Heating & Cooling Systems Inc

I was looking to replace my 20+ year old A/C as well as my gas hot water tank with a heat pump water heater as a part of the HER+ rebate/loan program. Generally speaking for the A/C replacement, we were hoping to upgrade our system but keep open the possibility of retaining our furnace/air handler, which wasn't as old. We also wanted to get some additional ductwork run to correct a temperature imbalance in one of the rooms. I received quotes from five different HVAC companies before deciding to go with Spring Home.

Sam is an exceptional consultant. Unlike the people the other companies sent, he made an effort to understand our needs, conducted a thorough assessment, and in general went above and beyond in the services that he provided to us. All the other companies tried to sell us on a full system replacement and never even brought up the possibility of just replacing the A/C with a heat pump. The other companies also didn't bother checking on the logistics of getting a heat pump water tank down into our century home's low basement height and either flat out refused or said yes without confirming measurements of any kind. Sam was the only one who made sure that the install would be viable, dimension-wise. He also suggested extending our furnace's intake to the outside to correct the negative air pressure in our home. Generally speaking I highly appreciated the care Sam took to inform us of any potential risks and manage our expectations.

Sam also made a huge effort to make sure that our new ductwork would be viable. Because of some oddities in our old Toronto home, it took quite a bit of investigation and we now know much more about how our home works.

The price that Spring Home quoted was fair and the installation work was completed within their estimates. Everything has been working as expected and we are pleased with our install.