From first contact with this company until the Serviceman left our home, this transaction was excellent. The Receptionist who took our phone call helped us to try a few things before determining that a service call (for a fee) would be needed. She communicated well and informed us of the range of possibilities for the repair - giving us costs for each option.
Joe was our service person. He arrived on time and reminded us of minimum cost for a service call. He tested out every possible cause of our problem and concluded that although the door opener was 24 years old, it still had life left for now. He examined the unit and all the moving parts of the mechanism lubricating the workings of the entire system. He got the door to open and close smoothly and tested this several times before he left. We are now educated about what the cost will be in future when we need to replace the unit but for now, the Service Call Fee was all we were charged. We highly recommend HDS and will use them again in future.
- Approximate cost of services:
- $140.00
- Company Response
Good Day Barry,
Thank you for the customer review, we appreciate you providing your experience and how our staff and technician communicated the costs and service that may be required.
Your feedback allows us to provide this quality service to our customers. HDS looks forward to helping you with any future garage door or opener needs.
Wishing you a great day, HDS - Hamilton Door Systems