Classic Fireplace & Bbq Store

Fireplaces
65 Rylander Blvd. Toronto ON M1B 5M5
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Classic Fireplace & Bbq Store
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98%

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Reviews by rating (past 12 months)
Best of 2017 winnerBest of 2017winner

Reviews for Classic Fireplace & Bbq Store

Average customer rating:
9.9 10 (134 reviews)

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Christine in Pickering
Christine in Pickering
0 reviews Pickering, ON
10/10

Quick fix

I called Classic Fireplace just before christmas and they promised to call after the holidays. To be honest I didn't expect to hear from them but immediately after the holidays I received a call, had the appointment booked and Zack showed up on time and was amazing. We had not used our fireplace for several years and could not get the pilot on. Zack fixed the problem quickly, the repair was done cleanly and our fireplace has never looked better. Wonderful service, Zack was extremely knowledgeable I would highly recommend Classic Fireplace.

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Company Response

Thank you so much for taking the time to share your positive experience. I am pleased that we were able to help and that your fireplace is back up and running. We look forward to working with you again in the future.

Joanna
Joanna
4 reviews Toronto, ON
10/10

Gas Fire installation

We are extremely satisfied with the service we received from Classic Fireplace. Our old outdated gas fire place needed replacing, and from the moment we set foot in the Classic Fireplace Showroom, we knew we were at the right store. We didn't even bother looking anywhere else. The sales associate at the store was very helpful, and set up an appointment with Josh. Josh was punctual and professional, arriving on time and spending a very long time making sure he understood our needs, and trying to find the perfect fireplace for our space. He was very thorough, measuring carefully, and considering every technicality, even the smallest details. The installation date was timely (within 2 weeks of our order). The installers (Steven and co-worker), were incredible. I was absolutely amazed by them. They were young, and totally debunked all the milennial stereotypes. They were cheerful, hard working, detail oriented, polite (no profanity), respectful and very capable. They did not rush the job (despite it being a Friday afternoon), and did not appear at all frustrated with the inevitable complications that arose during the course of the installation.

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Pierre in
Pierre in
0 reviews East Gwillimbury, ON
10/10

Our new fireplace

We have been wanting a wood fireplace for some time now, and finally decided to move on our project. Josh from Classic Fireplace and BBQ store came to our home and proposed a Lafayette 2 zero clearance fireplace.

Bruce followed up with the arrangements, and the installers, Jaime and his associate, were in and out in a day. They did a bang-up job; the finished product was awesome. We built our first fire that evening.

We subsequently framed around it and installed stone around it. This will certainly be the centre of our Christmas and boxing day celebrations this year.

Thanks all.

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Company Response

Thank you so much for the positive review, we truly appreciate it. We are pleased to read that you were happy with the service you received from us and are happy with the end result - it is a gorgeous fireplace. Thank you for choosing Classic Fireplace and we look forward to working with you again in the future. Merry Christmas - enjoy your family, friends and fireplace!

Patricia
Patricia
4 reviews Ajax, ON
10/10

Gas Fireplace cleaning

I needed to have the fireplace cleaned and checked. Zach arrived on time and took it apart and thoroughly cleaned and checked it, taking care to keep the floor covered and clean. I would recommend this company to complete any work that needs to be done.

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Company Response

Thank you so much for taking the time to write a review, it is very much appreciated. Thank you for choosing Classic Fireplace - we look forward to working with you again in the future.

Greg in Scarborough
Greg in Scarborough
0 reviews Toronto, ON
10/10

Replace our gas fireplace

The team at Classic Fireplace was extremely professional. They came out to my house made a recommendation to not only replace my fireplace but also to manage cost and minimize damage to the mantel and trim. Other companies gave an outrageous figure for replacement and would not work with what we had. From pricing, service to the quality of installation I was very impressed. Highly recommend this company

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Company Response

Thank you so much for taking the time to share your very positive experience. We appreciate you choosing to work with Classic Fireplace and we look forward to working with you again in the future. Many thanks.

Martin
Martin
2 reviews Toronto, ON
10/10

Great services & products

It's our second fireplace we bought from Classic Fireplace, as always, we had a very nice service in store, Terry was helpful and understood our needs. The fireplace installation was very well done, thanks to Dwayne and his team, they did a fantastic job! Thumbs up.

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Company Response

Thank you so much for sharing your great experience with Classic Fireplace. We truly appreciate you choosing to work with us again and we look forward to working with you in the future. Many thanks.

Lesg in Toronto
Lesg in Toronto
0 reviews Toronto, ON
10/10

Great Service!

I have used Classic Fireplace twice for cleaning and maintenance of my older gas fireplace. The team both at the office, Karen on scheduling, and in the field are very professional. Zack arrived on time, was very knowledgeable and pleasant. He has a great attitude. I also appreciate when service people clean up after. I definitely recommend this service. They may not be the cheapest but they are reliable, professional and definitely seem to have great depth in knowledge.

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Company Response

Thank you so much for taking the time to share your positive experience. It truly is the highest compliment you can pay us. We are so pleased that you are happy with the service your received from beginning to end and we look forward to working with you again in the future.

Fred K from Toronto
Fred K from Toronto
3 reviews Toronto, ON
10/10

Fireplace Insert

Last year I had a terrible experience with my fireplace insert and had to remove it. This year I contacted Classic Fireplace and Bruce and his team did an amazing job of making sure I got the right product and that it was installed safely and correctly. We are very happy with our purchase and the overall level of professionalism and expertise of the Classic Fireplace staff.

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Company Response

Thank you so much for taking the time to write such a great review. We are very pleased to read that you are happy with the service you received and we look forward to working with you again in the future.

Private User
Private User
Private User reviews Oshawa, ON
10/10

BBQ Line repair and inspection

A major windstorm blew my BBQ of the deck and ripped the gas hose. Although I didn't buy my BBQ from Classic, they sent out technicians. they arrived exactly when they said they would.

John and Chris had a new line installed for me and inspected my BBQ for safety, they even put all the parts back together. They were pleasant to talk to and showed my how to disconnect the line if I needed to

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Company Response

Thank you so much for taking the time to share your positive experience. We are very glad that we were able to help you after the windstorm and we look forward to working with you again in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

Gas Fireplaces

Classic Fireplace has installed three gas fireplaces in our home over last two years. The units were fully priced and not cheap, but very good value for money.
Two of the three installations went according to plan. The third had some unexpected challenges ( old house full of surprises). The company worked hard and creatively to solve the problems. All OK now.
The installation teams are excellent and have a friendly attitude toward customers. Nothing is too much trouble. Job site always left clean and tidy.
Fully recommend Classic Fireplace.

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Company Response

Thank you so much for taking the time to write such a glowing review for Classic Fireplace. Your home certainly did present a few challenges but we are glad that you are happy with the final result. Thank you for your kind words and for choosing Classic Fireplace.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & Bbq Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL. We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels. Accessories including tool sets, screens & wood holders. BBQs, Smokers, charcoal grills and accessories!

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
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