Classic Fireplace & Bbq Store

Fireplaces
3266 Sharp Rd Burlington ON L7M 0J4
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Classic Fireplace & Bbq Store
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96%

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Reviews by rating (past 12 months)
Best of 2017 winnerBest of 2017winner

Reviews for Classic Fireplace & Bbq Store

Average customer rating:
9.9 10 (160 reviews)

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Wonderful and Consistent Service from Zach
Wonderful and Consistent Service from Zach
0 reviews Pickering, ON
10/10

Zach did another amazing job with my gas fireplace

I called the Scarborough location for another maintenance and cleaning visit. Zach came by again to manage the situation. He was right on time, very courteous and friendly. He answer all my questions, had all the tools with added drop clothes and was knowledgeable at answering my questions and showing me how to properly work my gas fireplace. This is the second time he has come to my house (first visit over a year ago) and he offered the exact same wonderful service. I cannot recommend him and Classic Fireplace enough, well done!

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Company Response

Thank you so much for taking the time to share your positive experience, it is very much appreciated. We look forward to working with you again.
Many thanks and stay well.

Rosiegreen
Rosiegreen
1 review Toronto, ON
10/10

Fireplace cleaning and service

Our fireplace was installed by Classic Fireplace several years ago and was serviced today by their employee Zack Archambeault. He was prompt, completed the job quickly and explained what he was doing. I highly recommend this company and this employee

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Company Response

Thank you so much for taking the time to share your positive experience, we truly appreciate it and look forward to working with you in the future.
Many thanks

The Rockin Krolik in Toronto
The Rockin Krolik in Toronto
0 reviews Toronto, ON
10/10

Valor Gas Fireplace would not start

Classic Fireplace was not the company who installed the Fireplace originally but have been very helpful troubleshooting with me over the phone over the years with any issues or concerns.
Because of Covid we could not get anyone out in March/April so we had to wait until now to book a technician for service.

Service was on time, quick, efficient, clean and thorough. Zack (Service Tech) was helpful, knowlegeable and friendly.

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Company Response

Thank you so much for taking the time to share your positive experience with us. We truly appreciate it and wish you a warm and wonderful Autumn.
Many thanks

Tom in Toronto
Tom in Toronto
0 reviews Toronto, ON
10/10

Wood burning fireplace insert

For a number of years we had been trying to get a wood burning fireplace insert for our curved fireplace. We had contacted two other contractors who checked and advised that there was nothing on the market that would work for us. We stopped by Classic Fireplace and BBQ Store on Rylander Blvd. and spoke with Edward, gave him our drawing of the fireplace and a photo. He directed us to look at a Napoleon insert while he checked whether he had something that would work. When we went back to the front of the store he told us that he had a unit that would work. Needless to say, we were very pleased. He gave us a quote and set up a meeting with Josh who would check to make sure that it would work. Josh came by when scheduled, did the measurements and said that it would fit well. We gave the go ahead and Josh said he would order the unit (a Napoleon S201 - wood insert) and fabricate the trim and let us know when it would be installed. Two weeks later we got a call from Edward and the installation was scheduled for Wednesday. The installers, Steve and Sean, arrived right on time, laid down matts and blankets to protect the floor, and installed the insert. They finished earlier than expected. The insert looks great! And works well. We had a first fire Friday night and the heat was strong and no more smoke coming into the house as we had experienced with our regular fire place. Three and a half weeks from our first meeting with Edward the fireplace insert had been installed. We can not say enough about how pleased we are with the service that we received from Edward, Josh, Steve and Sean. Top notch. Not only did Edward find a unit that would work for us, Josh made sure that it would fit and explained how it would work, and Steve and Sean installed it in half a day. Great work guys!

1 of 1 people found this review helpful.
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Company Response

Thank you so much for taking the time to share your positive experience, we are so pleased that you are happy with the results & that we were able to find the perfect unit for your situation. Many thanks.

Private User
Private User
Private User reviews Toronto, ON
10/10

New grill

I liked the product and the service very much. Everything is clear, fast, understandable. We discussed delivery details, checked the order price. Delivered by a transport company as close to home as possible. The check was sent to email. The grill gave us extremely positive emotions, everything is reliable. I hope it will work for a long time. I recommend it to everyone.

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Company Response

Thank you so much for taking the time to share your positive experience. Happy grilling!

John in Markham
John in Markham
1 review Markham, ON
10/10

Wood burning stove install

We had a wood burning fireplace installed where there wasn’t one before. Josh was Knowledgeable and friendly. He explained all our options and details. Babz was fast to respond with our quotes and booking the install date. The work was done on time and without fuss. We are now enjoying our new stove!

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Company Response

Thank you so much for sharing your positive experience. We are so glad that you enjoyed the process and are happy with your stove, all ready for winter. We look forward to working with you again in the future.

Jason R.
Jason R.
3 reviews Toronto, ON
10/10

Easy company to work with, great products.

I used Classic Fireplace and BBQ Store to have a new natural gas fireplace insert put into my home.

Even during the COVID-19 pandemic Classic Fireplace were easy to work with.

The installers were clean and professional. The product was installed quickly and looks just great.

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Company Response

Thank you so much for choosing Classic Fireplace for your project and for taking the time to share your positive experience. Your new insert looks fabulous and we are so happy that you are pleased with the final product and enjoyed the experience. Many thanks.

Private User
Private User
Private User reviews Ajax, ON
10/10

Perfect

Terry & Steve from the Ajax Location were wonderful to do business with, they helped me pick out the perfect fireplace for my home, they then installed it and did a magnificent job, it looks so beautiful and I enjoy having it on even in the summer. They were very knowledgeable and professional throughout the process.

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Company Response

Thank you so much for taking the time to share your positive experience. Steve and Terry are definitely both assets to our company and we are so happy that you are pleased with the results. We look forward to working with you in the future.

ray in Toronto
ray in Toronto
6 reviews Toronto, ON
10/10

Excellent product knowledge and service

The team at Classic Fireplace was very knowledgeable with respect to their product knowledge. We bought 2 Napoleon Prestige Pro barbecues from them in the last 2 years - in both cases they accommodated special requests regarding delivery and installation, without any hesitation.

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Company Response

Thank you so much for taking the time to share your positive experience. We are so happy to hear that you are happy with the service you have received from us and we look forward to working with you again in the future.

francesca in Pickering
francesca in Pickering
2 reviews Pickering, ON
10/10

Fireplace Napoleon Accent 36 - Family Room

I recommend Classic Fireplace Team for the great work of excellence and
and professional staff.
We enjoy our new gas fireplace has a clean face design and gives lots of heat, recently renovated to cultured stone background to create a modern look.
Thank you.. Josh (owner), Bruce (sales associate), and all the team for the amazing product knowledge.

Frances and Tony - November 2019

1 of 1 people found this review helpful.
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Company Response

Thank you so much for taking the time to share your positive experience. We are so glad that you are pleased with your new fireplace and enjoyed the process of working with us on your project.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & Bbq Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL.
We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels.
Accessories including tool sets, screens & wood holders.
BBQs, Smokers, charcoal grills and accessories!
We are open for business and we are following all Covid-19 regulations.
416-283-2783

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.