Terry from the Ajax location of Classic Fireplaces and BBQ’s was wonderful to deal with!!! He was friendly, knowledgeable and efficient!!! It was a pleasure doing business with him!!! I will definitely recommend family and friends to him and the store!!!

I am completely satisfied with Classic Fireplace Scarborough and Edward. the salesperson. Edward was a pleasure to deal with over the phone today. He made a lot of good recommendations. I found him extremely knowledgeable but not pushy. I appreciated his honest opinion about different products and specifications. It was like speaking with an uncle. I look forward to receiving my Napoleon Prestige Pro 500 BBQ soon. Keep up the good work Edward. I will not hesitate to recommend anyone to the store or Edward.

needed a service call to install my Green Egg into a table stand a bought from Classic Fireplace. They sent out two Techs - Zack and John. these Techs fixed my problem in 30 min. Very professional and knowledgeable. Thank you to Terry at the Pickering store for sending them out. This is a store I will continue to deal with.
P.H.

The home we purchased a few years ago came with a gas log fireplace whose damper was bolted open per regulations, sucking a lot of warm air in the winter and cool air in the summer. Classic worked even through the CCP pandemic with emailed photos, then with an onsite technician, to provide an estimate for a range of options. We discussed the options by phone and settled on a very sharp-looking refit that enhanced the look of our brickwork, looking custom-made to fit. Our installers were done in about 2 hours, providing all the instructions we needed to initialize the installation. Classic even reduced the estimate since the installers were able to reuse the previous gas supply line. It's good to work with pros who deal squarely with you.

We called classic fireplace and bbq store after researching bbqs and fireplaces for a lot of time on google. And we were totally lost and confused about which products were right for us. We spoke with EDWARD and he was an absolute plesasure to work with! He’s a true professional in his line of work, he’s kind and truly friendly, we felt completely comfortable with him over the phone, and fully trusted his word even though we’ve never met him in person. He has a lot of experience and information. We are truly happy to find him and he helped us to confidently choose the right products for us. We are very excited to have a Napoleon bbq and dimplex fireplace as part of our home and we are looking forward to enjoying them for many years to come. We recommend anyone who is looking for a bbq or fireplace to definitely contact Edward from classic fireplace and bbq store.
Negar ? & Aron

I wish I could give these guys a higher than 10 rating. Starting with Sales and Terry, Josh with Design and Estimate, Steven with Fireplace Install and finally with Brad for Framing and Finishing. From beginning to end they listened to my needs and ideas and provided me with a end product that I am thoroughly satisfied with. Steven came by twice to make sure I was happy, Terry took the time to visit the install, Brad was careful, precise and thorough.
I did talk to other Fireplace people and felt the job was too complicated to give to a company that does it as a sideline. It involved breaking into my Garage and going through the roof, rejigging some hvac pipes and the previous column and finally doing a professional finish in a highly visible part of my house.
I will 100% recommend that you hire Classic if you are considering a project like this. The price was very competitive and I got more than I wanted.

Thanks so much to Laurie finding a spot for me. My husband is almost bed ridden and needed a working fireplace for added comfort. Zack came in less than 24 hrs and did a great job. Thanks again!!

I had a Valor fireplace installed by Classic Fireplace in 2018 and absolutely loved the look and the ambiance of the fireplace. Earlier this year I encountered a problem and immediately called the company and left a message. A very lovely employee, Bruce, called me back the next morning and walked me through how to resolve the issue. As I was not at home at the time he called, and as he lived in my neigbbourhood, he offered to stop by on his own time and walk me through what needed to be done. He showed up on the weekend - his day off, suggested I schedule an annual maintenance, gave me some tips on ensuring the fireplace stays in good working order. In my opinion that is quite a statement on how a company and its employees value its customers and are dedicated to exceptional customer service.

We are so happy we chose the Scarborough store for our gas fireplace. From the in-store staff, to the owner and finally the installers, we were pleased with all of our interactions. We were provided numerous options and the installers were friendly, clean (covering all surfaces and even vacuuming when done) and professional. We are thrilled with the outcome and have no regrets about the value of our purchase.

Supply and install gas fireplace, mantle and Hearth. Professional, excellent Installation and service. Very knowledgable and a pleasure to work with at all stages of my project. Will definitely be using them again! Really top notch all around.