Classic Fireplace & Bbq Store

Fireplaces
3266 Sharp Rd Burlington ON L7M 0J4
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Classic Fireplace & Bbq Store
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96%

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Reviews by rating (past 12 months)
Best of 2017 winnerBest of 2017winner

Reviews for Classic Fireplace & Bbq Store

Average customer rating:
9.9 10 (160 reviews)

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karen in Toronto
karen in Toronto
0 reviews Pickering, ON
10/10

Gas Fireplace

Last November when my gas fireplace stopped working, a good friend recommended that I contact Classic Fireplace for servicing. I knew the fireplace was old and that parts were scarce, so when the technician took a look inside and told me that the base was cracked, I realized it was time to have it replaced.

Shortly after, Terry Ryan came over to take a look at my fireplace and helped me to choose a new one that would fit perfectly. I was delighted to find out that the service call I paid was taken off the balance of my new fireplace. It might seem like a little thing but I felt like it just added to the positive experience.

Last week Steve and Shawn came do the installation, and in the process of doing so, they found that my old fireplace had some very creative venting issues, plus it had not been installed to code. Scary! It took them a little longer than expected but they didn't rush the job, they took their time to make sure it was done right. In fact, Steve came back a few days later to do a couple of touch ups and it looks amazing.

Terry, Steve and Shawn were professional, courteous and there is no doubt in my mind that they really care about the job they are doing. I can't recommend them enough!

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Company Response

Thank you so much for taking the time to write your glowing review. Nothing makes us happier than a satisfied customer! Many thanks for choosing to work with Classic Fireplace - we look forward to working with you again in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

Excellent!

We purchased a new gas fireplace from Classic recently. Terry was extremely informative and very helpful in selecting a fireplace for us that we would love and was within our budget. Today was installation day and we couldn’t be happier. Dwayne and his son, Kyle, were pleasant and professional. They wore masks the entire time in my home and left their work area spotless before leaving. Once complete we were given instructions on use, battery replacement and glass cleaning. The fireplace is gorgeous! The whole experience was terrific. Thanks to Terry, Dwayne and Kyle on a job well done.

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Company Response

Thank you very much for the review, it is much appreciated. We are very glad that you are pleased with both the service you received and the fireplace and we look forward to working with you again in the future.
Many thanks.

mikedaprile in Toronto
mikedaprile in Toronto
1 review Toronto, ON
10/10

Fireplace insert installed

These guys were AWESOME!! Very friendly staff, high quality products at reasonable pricing and exceptional installation! Would recommend these guys to install your fire place any day of the week!

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Company Response

Thank you so much for sharing your positive experience. We appreciate you taking the time to write a review. We are so glad that you are pleased with your fireplace and we look forward to working with you again in the future.

Bodmore
Bodmore
1 review Ajax, ON
10/10

Outstanding Service

We had 2 fireplaces cleaned and serviced - one gas fireplace and one gas insert.

Our Technician (Zack) was outstanding - very thorough and friendly.

We will only use this company for all future needs.

Also, booking through Karen and Lori was a breeze.

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Company Response

Thank you very much for the glowing review, we appreciate it very much. We look forward to working with you again in the future.

Private User
Private User
Private User reviews Ajax, ON
10/10

Gas Fireplace

We purchased a new gas fireplace from Classic Fireplace and BBQ in January, but due to COVID it was delayed until March 1st. It was great to get the fireplace before the next cold snap. The salesperson, Terry, listened to our requirements and we came up with a fireplace which met all of our criteria. When the installers, Dwayne and his son arrived on March 1st, it was very exciting. We let them get on with their work and it was all complete about 1:00pm, with the fireplace warming our family room. It was great service and they wore masks inside while doing the work. Everything worked out well and the end result was beautiful.

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Company Response

Thank you so much for your kind words. We are so pleased that you enjoyed your experience working with our team here and we look forward to working with you again in the future.

Joyce in Toronto
Joyce in Toronto
0 reviews Toronto, ON
10/10

Fireplace service and cleaning

We had our fireplace checked and cleaned. Our fireplace looks like new. We had the technician, Zach, and was amazing. We will 100% deal with you again on any products moving forward.

Joyce V

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Company Response

Thank you so much for sharing your positive experience, we truly appreciate you taking the time to do so. We are so glad the fireplace looks like new and we look forward to working with you again in the future. Thanks for choosing Classic Fireplace.

Private User
Private User
Private User reviews Toronto, ON
10/10

Gas Fireplace Installed

We bought a new gas fireplace and had it installed. The advice and help from the store was great, and the installation was meticulous, quick, and very clean. We could not be more satisfied.

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Scott in Toronto
Scott in Toronto
1 review Uxbridge, ON
10/10

Valor Propane Fireplace Installation

Our experience with the Team from Classic Fireplace in Ajax was exceptional. Terry came to our home to assess our needs and discuss options. There was no pressure to make a quick decision. In fact, he recommended visiting his showroom to select the most appropriate fireplace for our home. When the installation date arrived, the tandem of Steve and Shawn arrived promptly. They performed the install in a very courteous and professional manner. A thorough demonstration was provided before they departed. Classic Fireplace exceeded our expectations.
Scott & Lori Porter
Lori & Scott Porter

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Company Response

Thank you so much for taking the time to share your positive experience, we truly appreciate it. Enjoy your fireplace and we look forward to working with you again in the future.

Rick in East York
Rick in East York
1 review Toronto, ON
10/10

Great sales AND great service PART 2

A few years ago, I bought a gas BBQ and a fireplace from this company. Sales are the easy part but follow up service can be poor. This company was excellent is all it did. The service/repair was extraordinary and Zack was so helpful.

I late 2020, I had a problem with our front fireplace. Classic came to fix it but the repair didn't work as we needed a new gas unit. Getting spare parts and new units can be very difficult with C-19 but Lori worked her magic to move things around and get the new fireplace installed with tech help from Zach. What a team and what a company!

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Company Response

Thank you for taking the time to share your positive experience, we truly appreciate it and we look forward to working with you again in the future.

John in Toronto
John in Toronto
1 review Toronto, ON
10/10

Fireplace servicing

Our fireplace had not been working for several years and had been examined by several other technicians. Travis from Classic Fireplace came in and discovered the problem with ease. He was able to get it working again even while I had to wait for parts to be ordered. Zack then came in when the parts arrived and voila. I will not be using anyone else in the future.

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Company Response

Thank you so much for taking the time to share your positive experience with us, we always appreciate positive feedback. We look forward to working with you again in the future.
Many thanks

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & Bbq Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL.
We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels.
Accessories including tool sets, screens & wood holders.
BBQs, Smokers, charcoal grills and accessories!
We are open for business and we are following all Covid-19 regulations.
416-283-2783

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.