Highly recommend these guys. I don't usually take the time to post reviews, but these guys earned. I wanted a gas fireplace installed in my basement. I tried to get multiple quotes, but most other companies could not even manage to return my calls, or give me a quote.
Terry at the shop was professional, knowledgeable, and honest (told me what I did NOT need to get).
Steve (I think) the installer was clean and professional. Work mats laid out from front door to work area. Cleaned up, timely and courteous.

I spent 2 months trying to get other companies to even give me a decent quote. Classic is professional, and I highly recommend them.

Classic Fireplace did an excellent job with renovations to replace our old wood fireplace with a gas fireplace. The owner Josh is very knowledgeable and his team is skilled and professional in their trade. They all provided excellent customer service. Special thanks for a job well done! Highly recommend this company.

We just had our Valor gas fireplace seviced and a part replaced.
As always, their staff and technicians were fabulous!!
Cliff, Karen and Zach were very helpful and professional!!

Many thanks !!
Jane

Awesome guys! Bruce and the rest of the staff have been super helpful at the store and via email, regarding the quotes and options available to me. Someone came by very quickly to assess the installation and actual cost, then 2 certified installers came a few weeks after (some wait due to start of winter and Xmas break, but that's understandable) came and get it all set up in about 4 hours, everything was extremely clean and beautiful result

I called Classic Fireplace just before christmas and they promised to call after the holidays. To be honest I didn't expect to hear from them but immediately after the holidays I received a call, had the appointment booked and Zack showed up on time and was amazing. We had not used our fireplace for several years and could not get the pilot on. Zack fixed the problem quickly, the repair was done cleanly and our fireplace has never looked better. Wonderful service, Zack was extremely knowledgeable I would highly recommend Classic Fireplace.

We are extremely satisfied with the service we received from Classic Fireplace. Our old outdated gas fire place needed replacing, and from the moment we set foot in the Classic Fireplace Showroom, we knew we were at the right store. We didn't even bother looking anywhere else. The sales associate at the store was very helpful, and set up an appointment with Josh. Josh was punctual and professional, arriving on time and spending a very long time making sure he understood our needs, and trying to find the perfect fireplace for our space. He was very thorough, measuring carefully, and considering every technicality, even the smallest details. The installation date was timely (within 2 weeks of our order). The installers (Steven and co-worker), were incredible. I was absolutely amazed by them. They were young, and totally debunked all the milennial stereotypes. They were cheerful, hard working, detail oriented, polite (no profanity), respectful and very capable. They did not rush the job (despite it being a Friday afternoon), and did not appear at all frustrated with the inevitable complications that arose during the course of the installation.

We have been wanting a wood fireplace for some time now, and finally decided to move on our project. Josh from Classic Fireplace and BBQ store came to our home and proposed a Lafayette 2 zero clearance fireplace.

Bruce followed up with the arrangements, and the installers, Jaime and his associate, were in and out in a day. They did a bang-up job; the finished product was awesome. We built our first fire that evening.

We subsequently framed around it and installed stone around it. This will certainly be the centre of our Christmas and boxing day celebrations this year.

Thanks all.

I needed to have the fireplace cleaned and checked. Zach arrived on time and took it apart and thoroughly cleaned and checked it, taking care to keep the floor covered and clean. I would recommend this company to complete any work that needs to be done.

The team at Classic Fireplace was extremely professional. They came out to my house made a recommendation to not only replace my fireplace but also to manage cost and minimize damage to the mantel and trim. Other companies gave an outrageous figure for replacement and would not work with what we had. From pricing, service to the quality of installation I was very impressed. Highly recommend this company

It's our second fireplace we bought from Classic Fireplace, as always, we had a very nice service in store, Terry was helpful and understood our needs. The fireplace installation was very well done, thanks to Dwayne and his team, they did a fantastic job! Thumbs up.