We looked at many companies before selecting Classic Fireplace in Whitby. We had a complex fireplace issue so we had endless questions. Karen came to our home to help us navigate our options. Karen was very patient, diligent and friendly.

The installers, Dwayne & Kyle, did a fantastic job. They were so patient and helpful. They did the unit install and we are doing the framing/tile ourselves. They gave us some great suggestions for completing our project. They protected our floors and cleaned the job site.

The end result is simply gorgeous. We chose a linear Vector gas fireplace and it was installed to perfection. It is SO refreshing to deal with a company who always answers their phone and responds to inquiries immediately. They obviously value customer satisfaction. The day after the install, Karen called to make sure we were pleased with the result. We highly recommend this company! With thanks, A&K.

Last year I had a terrible experience with my fireplace insert and had to remove it. This year I contacted Classic Fireplace and Bruce and his team did an amazing job of making sure I got the right product and that it was installed safely and correctly. We are very happy with our purchase and the overall level of professionalism and expertise of the Classic Fireplace staff.

A major windstorm blew my BBQ of the deck and ripped the gas hose. Although I didn't buy my BBQ from Classic, they sent out technicians. they arrived exactly when they said they would.

John and Chris had a new line installed for me and inspected my BBQ for safety, they even put all the parts back together. They were pleasant to talk to and showed my how to disconnect the line if I needed to

Classic Fireplace has installed three gas fireplaces in our home over last two years. The units were fully priced and not cheap, but very good value for money.
Two of the three installations went according to plan. The third had some unexpected challenges ( old house full of surprises). The company worked hard and creatively to solve the problems. All OK now.
The installation teams are excellent and have a friendly attitude toward customers. Nothing is too much trouble. Job site always left clean and tidy.
Fully recommend Classic Fireplace.

We had an excellent experience from start to finish! Bruce was super to work with and called us after installation to check on everything! The installers were great, very professional and cleaned and put everything back after finished. Such pride in their work is such a rare quality these days. The whole team took customer service to a higher level. So happy we went with is company!

We have our fireplace cleaned and serviced once a year. They were able to schedule the visit within a week of my request. The technician was prompt, efficient and answered all my questions.

This is consistent with the service I have received every year from Classic Fireplace. We purchased our fireplace from them as well. Highly recommend them!

A really professional group. We had an appointment at our home for the installation of a gas insert to fit into our original fireplace. Terry promptly recommended something which could fit into our space perfectly. And it’s beautiful. Within a few weeks, Steve arrived, on time, and installed everything smoothly.
Great experience and great product. Thanks for everything, I will definitely recommend you!

Your guys delivered the BBQ promptly on time as promised this week.
They carefully carried it down the steps to the back yard and then up the steps to our deck which is above the walkout basement.
They placed the propane tank in the base of the grill, connected it and proceeded to explain in detail how the BBQ worked.

They were professional, informed, polite, and had great customer skills.

Please convey my sincere thanks to them for a job well done!

I've BBQ'd my first burgers and a pizza on the grill and it works great!

Our appreciation to you, the delivery guys, and your Company for amazing customer service.
You were also very patient during my many visits to your store in order to make a wise choice.

Thanks!
Dirk & Ann

Everyone we dealt with provided exceptional service. This place is quality; they are quality people and they do quality work. We had a fireplace installed in our sunroom and used it every day all winter. The followings summer we needed a minor repair to our gas line and again the prompt and efficient service we received by Classic fireplace's service tech Steven F. was as it should be; friendly, prompt, very professional and even apologetic for being 3 minutes late....I've never had a service man/contractor be all these things at once! Keep up the unbelievable service! We highly recommend these guys!

Needed a wood burning stove for my cottage. Terry was super knowledgeable in helping us select our wood stove. Our cottage was out of their install district but Terry was so great he was able to put together all the parts for a local installer to install the fireplace at our cottage. Everything went well! Would highly recommend this company !