Classic Fireplace & Bbq Store

Fireplaces
65 Rylander Blvd. Toronto ON M1B 5M5
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Classic Fireplace & Bbq Store
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98%

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Reviews by rating (past 12 months)
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Reviews for Classic Fireplace & Bbq Store

Average customer rating:
9.8 10 (125 reviews)

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Deepti in Toronto
Deepti in Toronto
2 reviews Toronto, ON
10/10

Add new Fireplace into existing home

I wish I could give these guys a higher than 10 rating. Starting with Sales and Terry, Josh with Design and Estimate, Steven with Fireplace Install and finally with Brad for Framing and Finishing. From beginning to end they listened to my needs and ideas and provided me with a end product that I am thoroughly satisfied with. Steven came by twice to make sure I was happy, Terry took the time to visit the install, Brad was careful, precise and thorough.
I did talk to other Fireplace people and felt the job was too complicated to give to a company that does it as a sideline. It involved breaking into my Garage and going through the roof, rejigging some hvac pipes and the previous column and finally doing a professional finish in a highly visible part of my house.
I will 100% recommend that you hire Classic if you are considering a project like this. The price was very competitive and I got more than I wanted.

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Esther in Scarborough
Esther in Scarborough
0 reviews Toronto, ON
10/10

Fireplace maintenance

Thanks so much to Laurie finding a spot for me. My husband is almost bed ridden and needed a working fireplace for added comfort. Zack came in less than 24 hrs and did a great job. Thanks again!!

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Colleen  from Toronto
Colleen from Toronto
2 reviews Toronto, ON
10/10

Exceptional Customer Service

I had a Valor fireplace installed by Classic Fireplace in 2018 and absolutely loved the look and the ambiance of the fireplace. Earlier this year I encountered a problem and immediately called the company and left a message. A very lovely employee, Bruce, called me back the next morning and walked me through how to resolve the issue. As I was not at home at the time he called, and as he lived in my neigbbourhood, he offered to stop by on his own time and walk me through what needed to be done. He showed up on the weekend - his day off, suggested I schedule an annual maintenance, gave me some tips on ensuring the fireplace stays in good working order. In my opinion that is quite a statement on how a company and its employees value its customers and are dedicated to exceptional customer service.

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Company Response

Thank you so much for taking the time to write this review, we truly appreciate it. We are very pleased that Bruce was able to help you through your issue and that all is well with your fireplace now. We are lucky to have him on-board here for sure. We look forward to working with you again in the future. Many thanks

Nancy
Nancy
2 reviews Toronto, ON
10/10

Great experience from start to finish

We are so happy we chose the Scarborough store for our gas fireplace. From the in-store staff, to the owner and finally the installers, we were pleased with all of our interactions. We were provided numerous options and the installers were friendly, clean (covering all surfaces and even vacuuming when done) and professional. We are thrilled with the outcome and have no regrets about the value of our purchase.

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Company Response

Thank you so much for taking the time to share your review Nancy, we truly appreciate it. We are so happy to read that you are happy with your install. Many thanks for choosing Classic Fireplace.

karen in Toronto
karen in Toronto
4 reviews Toronto, ON
10/10

Gas fireplace

Supply and install gas fireplace, mantle and Hearth. Professional, excellent Installation and service. Very knowledgable and a pleasure to work with at all stages of my project. Will definitely be using them again! Really top notch all around.

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Company Response

Thank you so much for taking the time to write such a positive review. It was a pleasure to work with you on the project - the end result is beautiful- and we look forward to working with you on the next project.

Rosalia
Rosalia
2 reviews Pickering, ON
10/10

Fireplace servicemen

Able to accommodate the time I was available for a repair
Came early
Proceeded to get straight to work
Brought all necessary equipment and clean up
Gave me maintenance tips
And was out quick and my fireplace works again

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Company Response

Thank you so much for taking the time to write such a glowing review, we really appreciate it. Thanks for choosing us to service your fireplace - we look forward to working with you again in the future. Many thanks.

Nat in Stouffville
Nat in Stouffville
1 review Whitchurch Stouffville, ON
10/10

Fireplace cleaning

Very professional. Zack came out (was even early) and cleaned my Napoleon gas fireplace. Runs much better now. I would definitely recommend this company. Price of 158 including hst was very reasonable. Took about 35 minutes.

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Company Response

Thank you so much for your kind review. We are very glad to hear that you are happy with the Service call that you had with Zack and we look forward to working with you again in the future.
Many thanks.

10/10

Basement Reno - Gas Fireplace Install

Highly recommend these guys. I don't usually take the time to post reviews, but these guys earned. I wanted a gas fireplace installed in my basement. I tried to get multiple quotes, but most other companies could not even manage to return my calls, or give me a quote.
Terry at the shop was professional, knowledgeable, and honest (told me what I did NOT need to get).
Steve (I think) the installer was clean and professional. Work mats laid out from front door to work area. Cleaned up, timely and courteous.

I spent 2 months trying to get other companies to even give me a decent quote. Classic is professional, and I highly recommend them.

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Company Response

Thank you so much for taking the time to write a review, we truly appreciate. We are very glad to hear that you are not only pleased with the end product but that you enjoyed the process as well. We look forward to working with you again in the future. Many thanks.

Private User
Private User
Private User reviews Toronto, ON
10/10

Fireplace Reno

Classic Fireplace did an excellent job with renovations to replace our old wood fireplace with a gas fireplace. The owner Josh is very knowledgeable and his team is skilled and professional in their trade. They all provided excellent customer service. Special thanks for a job well done! Highly recommend this company.

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Company Response

Thank you so much for taking the time to write such a positive review. We are so glad that you are pleased with the service you received and the end product. We look forward to working with you again in the future.

Private User
Private User
Private User reviews Toronto, ON
10/10

Fabulous products and service!!!!

We just had our Valor gas fireplace seviced and a part replaced.
As always, their staff and technicians were fabulous!!
Cliff, Karen and Zach were very helpful and professional!!

Many thanks !!
Jane

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Company Response

Many thanks for the kind words Jane, they are very much appreciated. We look forward to working with you again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & Bbq Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL. We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels. Accessories including tool sets, screens & wood holders. BBQs, Smokers, charcoal grills and accessories!

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
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