Classic Fireplace & Bbq Store

Fireplaces
65 Rylander Blvd. Toronto ON M1B 5M5
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Classic Fireplace & Bbq Store
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98%

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Reviews by rating (past 12 months)
Best of 2017 winnerBest of 2017winner

Reviews for Classic Fireplace & Bbq Store

Average customer rating:
9.8 10 (130 reviews)

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Private User
Private User
Private User reviews Pickering, ON
10/10

Napolean BBQ and Outdoor Fireplace

Terry from the Ajax location of Classic Fireplaces and BBQ’s was wonderful to deal with!!! He was friendly, knowledgeable and efficient!!! It was a pleasure doing business with him!!! I will definitely recommend family and friends to him and the store!!!

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Company Response

Thank you so much for taking the time to share your positive experience. We are indeed lucky to have Terry on our team. Thank you for choosing Classic Fireplace.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Thank you Edward

I am completely satisfied with Classic Fireplace Scarborough and Edward. the salesperson. Edward was a pleasure to deal with over the phone today. He made a lot of good recommendations. I found him extremely knowledgeable but not pushy. I appreciated his honest opinion about different products and specifications. It was like speaking with an uncle. I look forward to receiving my Napoleon Prestige Pro 500 BBQ soon. Keep up the good work Edward. I will not hesitate to recommend anyone to the store or Edward.

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Company Response

Thank you so much for taking the time to share your positive experience. The Prestige Pro is a great BBQ and this is a super summer to own one! Thank you for choosing Classic Fireplace - we know there are so many other options out there so we truly appreciate it.

Peter Hattlmann from Ajax
Peter Hattlmann from Ajax
3 reviews Ajax, ON
10/10

home service call on my Green Egg

needed a service call to install my Green Egg into a table stand a bought from Classic Fireplace. They sent out two Techs - Zack and John. these Techs fixed my problem in 30 min. Very professional and knowledgeable. Thank you to Terry at the Pickering store for sending them out. This is a store I will continue to deal with.
P.H.

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Company Response

Thank you so much for sharing your very positive experience. We are so happy that you are pleased with the service that you received. You have picked the perfect summer for a BGE! Enjoy!

Dan from Ajax
Dan from Ajax
4 reviews Ajax, ON
10/10

Fireplace refit

The home we purchased a few years ago came with a gas log fireplace whose damper was bolted open per regulations, sucking a lot of warm air in the winter and cool air in the summer. Classic worked even through the CCP pandemic with emailed photos, then with an onsite technician, to provide an estimate for a range of options. We discussed the options by phone and settled on a very sharp-looking refit that enhanced the look of our brickwork, looking custom-made to fit. Our installers were done in about 2 hours, providing all the instructions we needed to initialize the installation. Classic even reduced the estimate since the installers were able to reuse the previous gas supply line. It's good to work with pros who deal squarely with you.

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Company Response

Thank you so much for your kind words Dan. It has been a pleasure to work with you and we are so pleased that you are happy with the results - your fire looks beautiful!We look forward to working with you again in the future. Many thanks.

Aron and Negar  in Scarborough
Aron and Negar in Scarborough
1 review Toronto, ON
10/10

Fireplace and BBQ ( EDWARD amazing sales man ?)

We called classic fireplace and bbq store after researching bbqs and fireplaces for a lot of time on google. And we were totally lost and confused about which products were right for us. We spoke with EDWARD and he was an absolute plesasure to work with! He’s a true professional in his line of work, he’s kind and truly friendly, we felt completely comfortable with him over the phone, and fully trusted his word even though we’ve never met him in person. He has a lot of experience and information. We are truly happy to find him and he helped us to confidently choose the right products for us. We are very excited to have a Napoleon bbq and dimplex fireplace as part of our home and we are looking forward to enjoying them for many years to come. We recommend anyone who is looking for a bbq or fireplace to definitely contact Edward from classic fireplace and bbq store.
Negar ? & Aron

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Company Response

Thank you so much for the very positive review. We are so happy to read that you enjoyed your experience with Classic Fireplace and we look forward to working with you again in the future.

Deepti in Toronto
Deepti in Toronto
2 reviews Toronto, ON
10/10

Add new Fireplace into existing home

I wish I could give these guys a higher than 10 rating. Starting with Sales and Terry, Josh with Design and Estimate, Steven with Fireplace Install and finally with Brad for Framing and Finishing. From beginning to end they listened to my needs and ideas and provided me with a end product that I am thoroughly satisfied with. Steven came by twice to make sure I was happy, Terry took the time to visit the install, Brad was careful, precise and thorough.
I did talk to other Fireplace people and felt the job was too complicated to give to a company that does it as a sideline. It involved breaking into my Garage and going through the roof, rejigging some hvac pipes and the previous column and finally doing a professional finish in a highly visible part of my house.
I will 100% recommend that you hire Classic if you are considering a project like this. The price was very competitive and I got more than I wanted.

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Company Response

Thank you so much for taking the time to share your very positive experience. We are so pleased that you are happy with every element of your project that we handled for you. We look forward to working with you again in the future.

Esther in Scarborough
Esther in Scarborough
0 reviews Toronto, ON
10/10

Fireplace maintenance

Thanks so much to Laurie finding a spot for me. My husband is almost bed ridden and needed a working fireplace for added comfort. Zack came in less than 24 hrs and did a great job. Thanks again!!

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Company Response

Thank you so much for taking the time to share your positive experience with Classic Fireplace. We truly appreciate it and look forward to working with you again in the future.

Colleen  from Toronto
Colleen from Toronto
3 reviews Toronto, ON
10/10

Exceptional Customer Service

I had a Valor fireplace installed by Classic Fireplace in 2018 and absolutely loved the look and the ambiance of the fireplace. Earlier this year I encountered a problem and immediately called the company and left a message. A very lovely employee, Bruce, called me back the next morning and walked me through how to resolve the issue. As I was not at home at the time he called, and as he lived in my neigbbourhood, he offered to stop by on his own time and walk me through what needed to be done. He showed up on the weekend - his day off, suggested I schedule an annual maintenance, gave me some tips on ensuring the fireplace stays in good working order. In my opinion that is quite a statement on how a company and its employees value its customers and are dedicated to exceptional customer service.

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Company Response

Thank you so much for taking the time to write this review, we truly appreciate it. We are very pleased that Bruce was able to help you through your issue and that all is well with your fireplace now. We are lucky to have him on-board here for sure. We look forward to working with you again in the future. Many thanks

Nancy
Nancy
2 reviews Toronto, ON
10/10

Great experience from start to finish

We are so happy we chose the Scarborough store for our gas fireplace. From the in-store staff, to the owner and finally the installers, we were pleased with all of our interactions. We were provided numerous options and the installers were friendly, clean (covering all surfaces and even vacuuming when done) and professional. We are thrilled with the outcome and have no regrets about the value of our purchase.

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Company Response

Thank you so much for taking the time to share your review Nancy, we truly appreciate it. We are so happy to read that you are happy with your install. Many thanks for choosing Classic Fireplace.

karen in Toronto
karen in Toronto
4 reviews Toronto, ON
10/10

Gas fireplace

Supply and install gas fireplace, mantle and Hearth. Professional, excellent Installation and service. Very knowledgable and a pleasure to work with at all stages of my project. Will definitely be using them again! Really top notch all around.

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Company Response

Thank you so much for taking the time to write such a positive review. It was a pleasure to work with you on the project - the end result is beautiful- and we look forward to working with you on the next project.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace & Bbq Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL. We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels. Accessories including tool sets, screens & wood holders. BBQs, Smokers, charcoal grills and accessories!

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque & cash
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
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