Last November when my gas fireplace stopped working, a good friend recommended that I contact Classic Fireplace for servicing. I knew the fireplace was old and that parts were scarce, so when the technician took a look inside and told me that the base was cracked, I realized it was time to have it replaced.

Shortly after, Terry Ryan came over to take a look at my fireplace and helped me to choose a new one that would fit perfectly. I was delighted to find out that the service call I paid was taken off the balance of my new fireplace. It might seem like a little thing but I felt like it just added to the positive experience.

Last week Steve and Shawn came do the installation, and in the process of doing so, they found that my old fireplace had some very creative venting issues, plus it had not been installed to code. Scary! It took them a little longer than expected but they didn't rush the job, they took their time to make sure it was done right. In fact, Steve came back a few days later to do a couple of touch ups and it looks amazing.

Terry, Steve and Shawn were professional, courteous and there is no doubt in my mind that they really care about the job they are doing. I can't recommend them enough!

We purchased a new gas fireplace from Classic recently. Terry was extremely informative and very helpful in selecting a fireplace for us that we would love and was within our budget. Today was installation day and we couldn’t be happier. Dwayne and his son, Kyle, were pleasant and professional. They wore masks the entire time in my home and left their work area spotless before leaving. Once complete we were given instructions on use, battery replacement and glass cleaning. The fireplace is gorgeous! The whole experience was terrific. Thanks to Terry, Dwayne and Kyle on a job well done.

These guys were AWESOME!! Very friendly staff, high quality products at reasonable pricing and exceptional installation! Would recommend these guys to install your fire place any day of the week!

We had 2 fireplaces cleaned and serviced - one gas fireplace and one gas insert.

Our Technician (Zack) was outstanding - very thorough and friendly.

We will only use this company for all future needs.

Also, booking through Karen and Lori was a breeze.

We purchased a new gas fireplace from Classic Fireplace and BBQ in January, but due to COVID it was delayed until March 1st. It was great to get the fireplace before the next cold snap. The salesperson, Terry, listened to our requirements and we came up with a fireplace which met all of our criteria. When the installers, Dwayne and his son arrived on March 1st, it was very exciting. We let them get on with their work and it was all complete about 1:00pm, with the fireplace warming our family room. It was great service and they wore masks inside while doing the work. Everything worked out well and the end result was beautiful.

We had our fireplace checked and cleaned. Our fireplace looks like new. We had the technician, Zach, and was amazing. We will 100% deal with you again on any products moving forward.

Joyce V

We bought a new gas fireplace and had it installed. The advice and help from the store was great, and the installation was meticulous, quick, and very clean. We could not be more satisfied.

Our experience with the Team from Classic Fireplace in Ajax was exceptional. Terry came to our home to assess our needs and discuss options. There was no pressure to make a quick decision. In fact, he recommended visiting his showroom to select the most appropriate fireplace for our home. When the installation date arrived, the tandem of Steve and Shawn arrived promptly. They performed the install in a very courteous and professional manner. A thorough demonstration was provided before they departed. Classic Fireplace exceeded our expectations.
Scott & Lori Porter
Lori & Scott Porter

A few years ago, I bought a gas BBQ and a fireplace from this company. Sales are the easy part but follow up service can be poor. This company was excellent is all it did. The service/repair was extraordinary and Zack was so helpful.

I late 2020, I had a problem with our front fireplace. Classic came to fix it but the repair didn't work as we needed a new gas unit. Getting spare parts and new units can be very difficult with C-19 but Lori worked her magic to move things around and get the new fireplace installed with tech help from Zach. What a team and what a company!

Our fireplace had not been working for several years and had been examined by several other technicians. Travis from Classic Fireplace came in and discovered the problem with ease. He was able to get it working again even while I had to wait for parts to be ordered. Zack then came in when the parts arrived and voila. I will not be using anyone else in the future.