Classic Fireplace and BBQ Store

Fireplaces
Toronto ON M1B 5M5
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Classic Fireplace and BBQ Store
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97%

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Reviews for Classic Fireplace and BBQ Store

Average customer rating:
9.8 10 (238 reviews)

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Andrea from Rouge Hill
Andrea from Rouge Hill
4 reviews Scarborough, ON
10/10

Valor Fireplace Warranty Claim

The finish on the trim of our Valor fireplace doors was starting to chip off, however we were informed it was well past the warranty period for our 2018 model and the cost to replace the whole door unit was ~$1K. Despite being over the warranty, Bruce at Classic Fireplace went to bat for us with Valor and got them to approve a warranty claim for this door defect even though fireplace was >5 years old. Classic came out to install the new doors quickly and without issue, and we couldn't be more pleased with the service from end to end provided by Bruce and Classic Fireplace!

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Scarborough, ON
10/10

Electric Fireplace Installation including Zero Clearance Fireplace Removal

Edward and Steve expertly guided us through the whole process. We deeply appreciated their professionalism along with their very personal touch as they served us. We look forward to referring other people to them whenever possible. We absolutely love the finished product!

Approximate cost of services:
$4,800.00
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SheilaT
SheilaT
0 reviews Whitby, ON
10/10

Happy Lady

Needed help with my remote control. Karen and Nicole saved the day!
Karen came over and showed me how to change the batteries at the end of the day on the last day before Christmas break. This is not the first time that Classic Fireplace has been very helpful to me. Cant be more grateful!

Approximate cost of services:
$1.00
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Rick in Toronto
Rick in Toronto
4 reviews Pickering, ON
10/10

Fireplace Remodel

We recently purchased two new gas fireplaces from the Scarborough location and have been thrilled with the quality of sales and installation.
Bruce was terrificly patient guiding us through the purchase decision and even talked us into going with a smaller more appropriately sized and of course cheaper unit for our den.
Our installers Adam and Brad did an amazing job tearing down two old monster fireplaces, installing the new units and then framing and finishing the new units. They were extremely professional.
We couldn't be happier with the end result.

Approximate cost of services:
$10,000.00
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Company Response

Rick, Thank you for choosing Classic Fireplace and BBQ store! Your 2 new fireplaces and finishing work look amazing and we are so delighted that Bruce, Brad and Adam were able to assist in your project.

KS in Toronto
KS in Toronto
3 reviews Toronto, ON
10/10

Electric Fireplace and custom mantle/millwork surround

The knowledge and service at Classic Fireplace is stellar. I wanted to switch out my gas fireplace for electric and have a new mantle and built in shelving with the new surround. Edward and the team at the Scarborough location was amazing during the whole process, and the millwork done by Adam was top notch. Would highly recommend them!

Approximate cost of services:
$9,800.00
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Company Response

Hi KS. Thank you for taking the time to leave us a review. We are so happy you trusted us with your new electric fireplace and custom finishing work and that you are thrilled with the results. I will ensure to pass along this review to Edward and Adam as well.

Dave
Dave
2 reviews Toronto, ON
10/10

Fireplace service

We have had fantastic service with Edward at the Scarborough store. He is knowledgeable and asks all the right questions in order for us to make the best product decision. When we needed our fireplace serviced, Shawn came out to our house and we were very pleased. He called to let us know his arrival time, was very clean and respectful. He also provided us with great tips on keeping our units running smoothly. Thank you!

Approximate cost of services:
$550.00
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Company Response

We really appreciate this great review Dave. Thank you for being a repeat customer and trusting us to take care of your fireplace!

K Barron from Scarborough
K Barron from Scarborough
6 reviews Toronto, ON
10/10

Custom Fireplace Doors

Have used Classic Fireplace in the past for the installation and service of our gas log. We decided to have custom fireplace doors fabricated to keep out winter drafts when the fire was not on. The fireplace is over a hundred years old, not your standard hearth opening and a challenging step design on the surround. So not an easy job to design, fabricate and fit doors into this unusual hearth. We were delighted with the outcome and Terry at the Ajax store was outstanding in his understanding of our unique needs and his and his follow through from concept to installation. Now that the cool weather is here we can attest to the fact that drafts are gone and our living room, in fact our house is now more energy efficient. Thanks Classic Fireplace.

Approximate cost of services:
$1,700.00
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Company Response

Thank you so much for the great review! We are glad to hear you are happy with your fireplace doors and the service you received along the way

Private User
Private User
Private User reviews Toronto, ON
10/10

Natural Gas Fireplace Service

Previously, I used Classic to supply a 20 foot natural gas hose and replace the 10 foot hose on our fire table. I hadn't used Classic previously and didn't know what to expect.

Karen, in the service department was extremely helpful and easy to communicate with and she set up the appointment.

Chris and Matt were assigned to do the work. They let me know when they were on their way, showed up on time, did their work and explained what they were doing.

At the time they mentioned they serviced a number of gas appliances and indicated they had a cleaning/health check service for fireplaces. I was impressed with their work and the company in general, so I arranged with Karen for the guys to come out and check our 20 year old gas fireplace.

Again, Chris and Matt let me know when they were on their way, showed up on time, did their work and cleaned up after themselves. They explained what they did, the tests they performed and the associated results.

I had a very positive experience on both occasions.

Approximate cost of services:
$180.00
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Company Response

Thank you for the wonderful review. We always love hearing about great customer experiences! Thank you for trusting us with your new gas line and fireplace service.

Terence in Richmond Hill
Terence in Richmond Hill
0 reviews Toronto, ON
10/10

Friendly and Amazing Service!

We purchased a Napoleon Phantom Prestige 500 Gas Grill with gas installation in June and we absolutely love it! First off thank you to Edward for his amazing customer service, knowledge, and recommendation! Edward was able to provide us with options according to our needs and definitely got the perfect fit. From entering the show room to setting up the delivery and installation, Edward exceeded our expectations with attention to detail. Thanks for making this a great experience!

Approximate cost of services:
$4,000.00
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Company Response

Thank you for the great review Terence. We appreciate you choosing Classic Fireplace for your recent BBQ purchase!

Conlan Pereria from Markham
Conlan Pereria from Markham
2 reviews Markham, ON
10/10

New Built-in BBQ and Linear Fireplace

Edward was extremely helpful and knowledgeable during the entire process from start to finish in getting us setup with a Linear fireplace (for our basement) and Napoleon Built-in grill (backyard). His advise and guidance on what would work best for our home and backyard was spot on while keeping in mind the budget we had to work with. I would recommend him to any of our friends and family.

Approximate cost of services:
$12,000.00
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Company Response

Conlan, we appreciate your business and for taking the the time to leave us a review. We know you will be enjoying your new fireplace and BBQ for years to come.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Classic Fireplace and BBQ Store

TORONTO - AJAX - WHITBY - SCARBOROUGH // Classic Fireplace & BBQ Store is YOUR FIREPLACE PROFESSIONAL.
We carry gas, electric & wood fireplaces (traditional, contemporary & modern), custom fireplace doors & mantels.
Accessories including tool sets, screens & wood holders.
BBQs, Smokers, charcoal grills and accessories!
416-283-2783

CATEGORIES
Fireplaces and BBQ Equipment & Service
PRODUCTS
Gas fireplaces, wood stoves, electric fireplaces, gas inserts, gas logo sets, outdoor fireplaces, mantels, custom fireplace doors, custom mantels, toolsets, screens, hearth cleaning products. Natural gas and propane BBQs, built-in BBQs, charcoal grills, smokers, portable BBQs, BBQ accessories, patio heaters.
SERVICES
Professional gas, wood and electric fireplaces sales and installation. Fireplace service. BBQ sales experts.
BRANDS
Napoleon, Valor, Stuv, Jotul, Montigo, Ortal, Morso, Dimplex, Amantii, HearthStone, Solas, Real-Fyre, Multi-Cast, Fires of Tradition, Anvil, Pilgrim, Minuteman, FDM Co, Thermo-Rite, WD Metalcraft, Rutland, Big Green Egg, Lynx, The Outdoor Great Room Company, Dekko Concrete, HPC,
STYLES
Traditional, Contemporary, Transitional, Modern
WEBSITE
https://www.classicfireplace.ca
YEAR ESTABLISHED
1982
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA, Mastercard, American Express, personal cheque, cash & e-transfer
LICENSES
Certified Gas Technicians, WETT (Wood Energy Technology Transfer) certified & TSSA licensed
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Product specific.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.