- Approximate cost of services:
- $2,000.00
LOYAL CUSTOMER FOR MANY YEARS WHO HAS BEEN RIPPED OFF!!!
Crown Electric has been in business since 1991. We are well known for our customer service and always try to accommodate. We pride ourselves on professional service and repeat clients.
We are regretful to hear of Aaron’s disgruntlement with our service as he has been a longstanding customer. We apologised to Aaron when the incident occurred, we are sorry for the mix up in the schedule and for surprising him on the wrong day.
When the initial call was taken the customer was hoping for us to come on August 30th 2019, which was a Friday - the same day he called, but there was no one available. I mentioned to him I will call him later in the afternoon if we were able to make it the same day of the phone call if we were able to pull ahead on our schedule. But that wasn’t possible and I phoned back to reschedule for the following week after the long weekend. I tried to book September 3, but he was very busy with his move and said Tuesday September 3rd was no good and will give his car a large charge at his previous location and he would be good till we arrive on the Wednesday September 4th, 2019.
We attempted to knock on the door but there was no answer, so we called his number and left a message on his voice mail. At this point the door was answered and we were told we should have been there on the the Tuesday. We were given entry and the installation was started. The cable from the panel to the garage was not as simple as told. There was a bulkhead on the opposite wall that needed to be fished through and took a little more time than anticipated due to the amount of obstruction in the bulkhead.
Wiring at the panel needed a little more work required due to past work by others. (A Piece of plywood was cut to mount in the garage and needed to be cut twice because he did not want the plywood cut as we did in size.)
Not mentioned in the review is the additional work that was requested to be done. A bedroom on the second floor was divided into two rooms with a new wall that was built. The existing room had one switch which was operating four pot lights.
It was requested to provide a new switch and wiring be installed in the new room and to rewire the four existing pot lights so there would be two pot lights per room and operated by their own switches. To achieve this installation the rewire of the lights and the new wiring for the switch in the new room, all the work was done in the attic for the new wiring and rewire of the pot lights.
Also on there was new wiring provided in the bathroom to allow 3 way switching for the lights so they can operate from two different entrances into the bathroom. This installation was also wired through the attic so that no damages where done to the drywall in the bathroom area.
Regarding the comments of sending the electricians on that day due to not having anything to do. We always have somewhere to go. The customer called me after the installation was completed and we were gone from the site. Within minutes the call was received along with the complaints of not showing up the right day. The matter was discussed and apologised if there was a scheduling misunderstanding and we arrived on the wrong day, however that was not enough.
We did not charge $125.00 per hour as the customer said. Regarding the cost of the invoice it was not just the Hot Tub wiring that was mentioned. The rewire of the second floor bedroom and bathroom wiring was an additional cost to the Hot Tub. To achieve the other wiring, rewire of the spotlights and new switches for the bedroom and bathroom are also included in the cost of the installation.
Crown Electric Ltd
Competitive Prices from ESA Certified Contractor
Several small wiring revisions
Excellent work by excellent electrician. Highly recommend.
Excellent company- would recommend
We are sorry that you feel you were being taken advantage of. Due to an unforeseen emergency we were unable to send two electricians. Just to clarify our conversation, two electricians or one electrician, the price is the same. Two men at a job site for 1.5 hours or l man there for 2.5 hours, the labour cost is the same. We did exceed our two hour minimum and we charge in quarterly increments, you were charged for time on site at your home.
As per our conversation prior to the installation at your home, I explained to you what our charges are for our service call and our hourly rate plus whatever parts are required to complete the installation. You did comment more than once, that being a new customer you wanted a special rate for your work that needed to be completed. Again, I did explain and say No Sir, these are our charges. You agreed to our rates and the estimated cost over the phone of the installation and we made a booking for the following morning.
According to my Electrician things went well and you were very happy upon completion of the work, up until the invoice was provided and all went sour with you after that.
As for taking you away from your work, your panel was not labelled and your help to operate the breakers helped you save costs and take half the time. We are terribly sorry you were taken away from your morning schedule at home.
We tried talking to you on the phone to resolve this problem at hand but to no avail.
Crown Electric employees do not have to take verbal abuse from anyone.
Thank you.
John
Crown Electric Ltd.
Sub-panel/Receptacles in Garage