Hardwood insurance claim install nightmare!!
If you want nothing but problems, dishonesty, and have them send a subcontractor to your home unannounced while you are in a towel (and refuses to leave when asked), by all mean use this company. If you want excellent customer service, a professionally laid hardwood floor and truthful, honest employees, go any where else! I would love to let you know all about my horrible experience with this company. Their solution to correct problems is a joke. Wish I never used them and will never use them in the future. My goal is to now ensure no one else goes through the horror I went through and never hires them!!
- Approximate cost of services:
- $30,000.00
- Company Response
Laura - We are sorry that you found your experience with our company anything less than satisfactory. Customer satisfaction is of the highest priority to us. Occasionally, problems to do happen since we are in an industry that deals with natural material and human labour, but we pride ourselves on how we address any occasional problem. As stated in our letter to you, we would again like to apologise for the poor workmanship in your original installation.
We are sorry that our attempts to solve your issues were not satisfactory to you, but as we’ve discussed offline, our company policy is to correct any problems we encounter by correcting the problem (as we did with you by completely replacing your floor, reimbursing you for your out of pocket expenses and any damage caused) rather than financial compensation to anyone that complains that our products or services were unsatisfactory to them. We hoped that through our offline efforts and communications with you that resolving your issue by replacing your floor was the fair and acceptable solution. Unfortunately, we will have to agree to disagree about the truthfulness in this matter.
Should you have flooring needs in the future, we sincerely hope that you are able to find a company that you can work with and that meets your needs. Again, we apologise for the problems and inconveniences caused. Best of luck.