Barrie Tent & Awning

Awnings & Canopies
Barrie ON L4N 8Y5
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Awnings & Canopies
Barrie Tent & Awning
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57%

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Reviews for Barrie Tent & Awning

Average customer rating:
6.4 10 (8 reviews)

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LF
LF
0 reviews Mc Kellar, ON
10/10

Awning

Very Happy with our new awning. The team was very professional and kept us up to date on delivery. The installation guys were very experienced and were here on time and had the installation complete within an hour. Very happy with our new awning.

Approximate cost of services:
$8,000.00
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Kerry in Maple
Kerry in Maple
0 reviews Vaughan, ON
10/10

Pool Cover refurbished to NEW!!

We have an odd shaped pool cover and the straps that keep it fitted to the shape of the pool in winter were becoming detached. The cost of a new custom cover was prohibitive. So we contacted Barrie Tent & Awning, and asked if they could re-sew the straps on. WOW!! They did, we just reinstalled the cover for the winter and it is like brand new! This was not a huge job to take on, but they took the job and demonstrated quality and professionalism in making us very happy customers!

Approximate cost of services:
$300.00
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Private User
Private User
Private User reviews New Tecumseth, ON
8/10

Retractable Awning Repair

Needed a part for repairing our awning and they where very fast with a response on the part and provided us with everything we needed to get our awning back in service

Approximate cost of services:
$40.00
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wayne in Buckhorn
wayne in Buckhorn
1 review Collingwood, ON
10/10

New Awning frame Installed

We have dealt with Barrie & Awning for many years
Recently we had our frame replaced on our large awning
The company's Communications were appreciated
There was a delay due to convid they handled it in a timely fashioned
Service and workmanship was excellent
We are very pleased and highly recommend them
Wayne & Maureen Pitman

Approximate cost of services:
$2,200.00
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Mary Jo in Orillia
Mary Jo in Orillia
1 review Rama Road, ON
0/10

Awning Installation

These people installed awnings in such a slipshod way, they damaged our house. The awnings are now beginning to fail, and they refuse to provide satisfaction. Do not let these people anywhere near my house.

Approximate cost of services:
$3,000.00
0 of 1 people found this review helpful.
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Rick in Barrie
Rick in Barrie
1 review Barrie, ON
10/10

Awning Repair

I contacted Barrie Tent & Awning about a problem I I contacted Barrie Tent & Awning about a problem with my residential awning (June 17, 2020). As the awning was made by a company that was now closed, they couldn't guarantee that they could fix it but would see what they could do. Their installers came to the house within 2 days and were able to fix the awning!!! And for just the cost of a service call. AWESOME!! I am so impressed with the service provided by Barrie Tent & Awning Team. Would definitely call them again.

Approximate cost of services:
$169.00
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Jody Gillis in Collingwood
Jody Gillis in Collingwood
1 review Collingwood, ON
1/10

Worker broke our awning

Had an awning installed by this company a few years ago. Crank broke, for about the fourth time so phoned for a new one. Also asked if they could look at one part that the crank goes into. The crank is the hook used to open and close the awning. Workers showed up the next day which we were very thankful for. After that, it went downhill quickly. Two workers showed up with the older one being in charge. Tried, attempted to tell him what was going on but we were told he would figure it out on his own. Came in and showed us a part that needed replacement but told us it would be under warranty. We looked out again and he is now on the other side of the awning where we have never had a problem. Next there is a loud crash and our awning is hanging at a weird angle. The one worker is laughing and the older one looks scared stiff looking into our window. After a few minutes of us asking questions he came in and said the arm broke, his fault and its under warranty. A few minutes later he tells us the arm broke, the chain inside broke and he is not sure if it is under warranty. Never had a problem with the arm in the years we have owned it, he uses it once and it breaks. Also, now says its not his fault. Phoned the office to get answers, wait a day for a reply and spoke to Gail. A very rude woman. Told us the price of repairs, about $1500 worth and we said we were not going to pay for something her worker broke. Gail tells us her workers have never broken anything ever. Wow. Then hangs up on us. So your workers break an awning arm, laugh about it and the boss hangs up on us. We were not angry, rude, just trying to explain our end. Now trying to find out who is above Gail but having no luck, what a surprise.

Approximate cost of services:
$1,500.00
1 of 1 people found this review helpful.
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Company Response

There are always two sides to every story. This is a good one, but not completely accurate. Our crew was not touching the arm when it broke on its own. The crew thought the awning from the customers own recollection was in its fifth year, which would be under warranty no matter what the cause. But upon review of our records it was a full six years. One complete year past warranty and therefore there would be a charge for replacing it and the service call.

The "Laughter" was not making light of the situation from the less experienced crew member, but of how odd/strange for the awning arm to break on its own. The "scared" reaction of the other more experienced crew member was his awareness of the potential harm that could have come to them when they were working on, and their attention focused on another area of the awning.

From our experience with this type of awning arm failure, it is the result of the awning being left out and exposed to severe weather or to customer/patron abuse at some earlier point. The awning arm is always under a constant internal tension that is part if its function which can fail without any warning well after the initial event/abuse. By design, it does not fail on its own and our crew were not touching the awning when it failed with the shearing at the awning knuckle and not a failure of the tensioning chain itself that again from our decades of working with this product points to some earlier stress to the arm. We stand behind our knowledge in this case over the customers perception of events.

We have been in business since 1945 with thousands of awnings installed and on very rare occasions there are issues. However this is a case where the customer is not always right. Gail is the owner of the company as he was informed during his less than polite phone conversation with her that did result in her hanging up on him. Yes, it could have been handled better by both ourselves and by the customer. The customer in this case has turned to the internet to express their disappointment which is his right.

We will stand behind our well earned reputation from the last seventy-one years in business. Two bad reviews in the last eight years is very unfortunate and also speaks volumes to the thousands of silent satisfied customers.

Marlene Aitchison from Beeton
Marlene Aitchison from Beeton
1 review Beeton, ON

First Review

2/10

Awning for front porch

I bought my second awning from this company. My first awning lasted me probably 15 years. Very good quality product. My new awning was installed and from the beginning there were problems with it. The fabric wasn't rolling up aligned and it was bunching up. They came out and realigned it but it still wasn't a smooth roll up. In my opinion the awning needed to be returned to the factory and the fabric needed to be unwound from the roller and be put back on with the right tension. I was told that it was like that because it was new and the material was stiff. I would not return to this company or recommend them because of their customer service. My dissatisfaction was brushed aside. When a person spends over $1500 for a product they have a right to expect perfection. I was looking for a high quality product not only in material but also workmanship and did not receive it.

Approximate cost of services:
$1,500.00
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