Awnings By Rolltec

Awnings & Canopies
1 Moyal Court Vaughan ON L4K 4R8
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Awnings By Rolltec
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Best of 2020 winner 7 timesBest of 2020winner 7 times

Reviews for Awnings By Rolltec

Average customer rating:
9.7 10 (179 reviews)

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joemauro
joemauro
6 reviews Mount Albert, ON
10/10

Amazing Patio Awning

I was impressed from the moment I contacted Rolltec. From their customer service to their quality product to their fast and professional installation, I would highly recommend Rolltec to everyone.

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Company Response

Thank you very much for taking the time to write a review, we appreciate it. Enjoy your new awning.

Private User
Private User
Private User reviews Oakville, ON
10/10

Awning Purchase / Installation

We purchased the 2nd awning from Rolltec and, as with the 1st one last year, we were very happy with the sales process up to the final installation. Everybody we talked to at Rolltec has always been very courteous and efficient.
Thank you for your great service!

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Company Response

Thank you very much for taking the time to leave us a review. We really appreciate your business.

Private User
Private User
Private User reviews Toronto, ON
10/10

New Deck

Our experience with Rolltec from beginning to end was amazing. All of our questions were answered quickly and being able to see the numerous products and options in the showroom was so helpful. The wait was worth it ... the installation team was amazing and had the awning installed in short order. The awning is the finishing piece to our new deck and we absolutely love it. Thank you to the Rolltec team!

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Company Response

Thank you very much for your review. We really appreciate it. Enjoy your deck in the shade.

Awnings
Awnings
1 review Mississauga, ON
0/10

Two Awnings (19 x 13 each)

We read the reviews before enlisting the services of Rolltec and based on the information and the quick response in quoting a price from David at Rolltec, we decided to order these awnings. They are 19’ x 13’ , took 8 weeks for delivery & installation and we paid $12,000. The day after installation, we noticed one corner was out of adjustment by 10”. The installer returned 4 days later to make the adjustment. Within a day, another corner dropped by 4”. We notified them on the weekend and they came out on the following Friday. That Friday evening the right awning dropped 3’ onto our deck railing and luckily no one was hurt. Again, notified Helen on Saturday morning and she had a service man here on Monday. He couldn’t fix the awning and had to go to the office to get a part but explained that he may not be able to return until the end of the week. We explained that this was unacceptable as we have paid a lot of money to use our awnings and again, he told us not to use the right one and he had to take care of new customers before he could return to fix our’s. We emailed Helen on Wednesday asking what the plan was to fix it and a phone call again on Friday when we were told Helen didn’t want to speak to us. YA voicemail was left asking what the plan is and as of this evening there has been no response and our awning is still not fixed. We are very disappointed with both the installation and follow up service. We are the manufacturing and service business and would be out of business if we treated our customers this way.

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Private User
Private User
Private User reviews Dorval,
10/10

New awning backyard

Great product, well suited for my limited space. Good service and follow-up when needed. I self installed, but the installation guide could be fine-tuned a bit. Would reorder from Rolltec anytime.

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Company Response

Thank you very much for your review. We are glad you are happy with your new awning.

 in Toronto
in Toronto
3 reviews Mississauga, ON
10/10

Second Rolltec Awning

We bought our first awning five years ago and love it. The price Rolltec charged was fair and their selection and service was second to none. We had a small issue with the awning two years after we bought it and they came back and fixed the issue promptly and with no charge. We didn’t hesitate to go with Rolltec when we decided to install a second awning. Helen is polite and efficient to deal with, installation and timing is as promised and the installers are tidy, polite and happy to answer questions. You won’t be disappointed if you choose Rolltec.

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Company Response

Thank you very much for your kind comments. Enjoy your awnings for many years to come.

Ken & Frances - Etobicoke in Toronto
Ken & Frances - Etobicoke in Toronto
1 review Toronto, ON
10/10

Awnings installed by Rolltec

From the initial contact with Nick our salesperson at Rolltec, to the installation of the three custom awnings we ordered, everything was conducted in a professional & timely manner and ran smoothly from start to finish. We experienced no pressure tactics and we enjoyed the opportunity to visit the manufacturing plant and showroom to view all options prior to placing our order.

After paying our deposit we were frequently kept informed of the status of our order and both Helen & Rose at Rolltec reached out to us to run things by us and confirm the installation date. The installation team arrived on the day scheduled, at the allotted time and the installation was completed by 4: 00 p.m. as planned. The installer, Oscar and his assistant made sure we were kept informed as the installation progressed and they also ensured the site was clean and tidy at the end of the day.

If you are thinking of ordering awnings for your home we have no hesitation whatsoever in recommending Rolltec for high quality service.

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Company Response

Thank you very much for such a wonderful review. Enjoy your new awnings.

Graham from Toronto
Graham from Toronto
2 reviews Vaughan, ON
10/10

Awning Supply and Install

We needed a roll-up awning to cover a south-facing balcony. I contacted two companies during the COVID shutdown - the first one only replied after several attempts and seemed rather disinterested, but Helen from Rolltec replied immediately and we were able to discuss the options. We picked the style and size based on pictures that I sent her, and four weeks after a deposit was paid we had an awning. I can't yet speak for the longevity of the awning but it is exactly what I wanted and seems to be a high-quality product at a reasonable price. The installers were extremely efficient and courteous, so overall I cannot find any fault with the product or the company.

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Company Response

Thank you very much for your kind comments. Enjoy the awning. It came right in time for hot weather.

Dan & Kristy from Mississauga
Dan & Kristy from Mississauga
4 reviews Mississauga, ON
10/10

Backyard awning purchase and install

From purchase to install everything was great.
Helen walked us through everything on the phone and we made our selection and purchase.

The installers did a great job, clean and very professional.

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Company Response

Thank you very much for taking the time to leave us a review. We really appreciate it. Enjoy your new awning.

Private User
Private User
Private User reviews Toronto, ON
10/10

Awning - Supply and Install

The project was a motorized awning for a 20' X 6' townhouse balcony. Measurements were taken, rendering was prepared and approved, order was placed, installation was 4 weeks after order Product looks great, is easy to use.

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Company Response

Thank you very much for your review. We are happy that you had a positive experience dealing with our company. Enjoy your new awning!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Awnings By Rolltec

Rolltec® awnings is the leading Canadian manufacturer of upscale retractable awnings. Since our startup in 1984, Toronto based Rolltec® has proven to be an industry leader in shading solutions by providing the highest caliber in both quality of products and customer service. Our superior work was recognized by numerous Awards of Excellence, Outstanding Achievement Awards, and Best Of...by Homestars.

Recently relocated to a larger 50,000 square foot facility in the heart of Vaughan, Rolltec® has its own engineering department, machine shop and computerized sewing operation.

What sets Rolltec® apart from other awning companies is that the majority of parts are designed and produced in-house. Rolltec® is the only Canadian manufacturer to fabricate spring loaded lateral arms themselves employing specially constructed machinery. Rolltec® awnings are crafted using proven European traditions combined with advanced North American technology and the best materials such as stainless steel and aluminum. To ensure we retain the highest quality standards, the sewing department utilizes automated operations that provide flawless stitching and seams on their resilient, acrylic fabrics. The on-staff Engineering team at Rolltec® is continuously perfecting all aspects of awning technology. Our engineers keep an eye out for advancements and implement leading-edge changes to their production. Many hours of comprehensive testing are completed prior to any new designs being introduced, which accredit to an impressive 10-year warranty.

Rolltec® services both retail customers as well as a vast network of distributors all across Canada. Our retail division provides free in-home consultations within our service area and can assist with every detail from taking measurements for a custom built awning to installation and service. Our retail division covers the following area: Toronto, North York, Richmond Hill, Thornhill, Maple, Woodbridge, Kleinburg, Scarborough, Markham, Unionville, Pickering, Stouffville, Uxbridge, Newmarket, Aurora, King City, Nobleton, Bolton, Caledon, Georgetown, Brampton, Etobicoke, Milton, Mississauga and Oakville. For inquiries outside of these areas please contact our office for further information or to locate an authorized dealer near you.

Based on many testimonials received from our clients, rest assured that your needs will be well looked after and you will be extremely pleased with your awnings as well as the level of service provided to you by Rolltec®'s team of experts. Our commitment to customer satisfaction allows clients to focus solely on enjoying their time outdoors worry-free.

CATEGORIES
Awnings & Canopies
PRODUCTS
Retractable awnings Side post umbrellas Giant umbrellas Stationary awnings Louvered Pergola Rolling Pergola
SERVICES
Sales, installation and service
BRANDS
Rolltec, ADALIA X3M, Bravo, Eclipse, Physique XL, Sombrano S+, Pergolino, drop arm, basket awnings, Somfy, Sunbrella, Sattler, Sauleda, Citel, Soltis, Glatz
STYLES
Retractable awnings Stationary awnings Sidepost umbrellas Giant unbrellas Louvered Pergola Rolling Pergola
SPECIALITIES
Retractable awnings Side post umbrellas Giant umbrellas Stationary awnings Louvered Pergola Rolling Pergola
WEBSITE
http://www.rolltecawnings.com
YEAR ESTABLISHED
1984
NUMBER OF EMPLOYEES
25
RETURN POLICY
All products are custom manufactured to customer's specifications therefore no returns accepted
PAYMENT METHOD
Visa, Master card, American Express, Debit, cash, cheque
MEMBERSHIPS
Industrial Fabric Association International
LIABILITY INSURANCE
Yes
DIPLOMAS
Numerous IFAI awards winner
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Prices start from $1000 and up depending on size required
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All fabrics come with 10 year limited warrantyFrame come with 5 to 10 manufacturer's warrantyEle
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.