Goemans Appliances

Worst customer service experience with this company ever. We were long-term Goemans customers until a recent purchase of 2 defective ranges. Previous purchases the products we received were fine so there was no issue, but as soon as any problem occurs - look out. Our first range was defective and had to be replaced. The 2nd range was also defective and through the entire process we could not get any assistance from the Kitchener store. Even though we reported it the same day it was delivered, we were basically told that it wasn't their problem, since we took possession at delivery. We were told to call the manufacturer or Goemans head office customer service, and the local store where we purchased would not assist. The store manager said he had no authority to do anything and would not help. He spoke to us in a condescending way and practically laid the blame on us on multiple occasions. When I went to the store to resolve, all he did was dial customer service and hand me the phone - he would not assist in any way. They do not stand behind the products they sell. After 3 1/2 weeks, too many phone calls to count and multiple technicians in & out of our home, they finally removed the 2nd range and gave us our money back. Absolutely no compensation for the defects, trouble, frustration and inconvenience we incurred. Not even a simple apology regardless of our years loyalty as a customer. Will never shop at or trust this store again.