Goemans Appliances

One of the salespeople is the BEST! We placed a complicated order including something not yet available. This salesperson stayed on top of the situation and was an enormous help navigating the different departments.. He/she understood our constraints and he/she used his/her knowledge, initiative and common sense to help us get what we wanted. Goeman's inter department communication is frustrating, but if you get the right sales person, so many nuisances will be solved. Further more, Goeman's price was $5000 less than others. I hope all their sales people are as good as the one we had.

The Thermador appliance we purchased and installed by Goemans had installation issues. After much pushing they came back and agreed that there were installation issues. After 2.5 months dozens of emails and phone calls the issues are still not resolved.

Terrible experience! Bought a new Kitchen Aid refrigerator. The ice maker didn't work. Repair people have come three times and claim to have fixed it each time. After the third repair we woke up to a flood in our kitchen. They put me on hold when I called and said that a repair person would come in four days! We hired an independent repair person who said the ice maker and installation was an amateur job. They laughed at how badly the fridge was installed.

Absolutely brutal process from the time a deposit is taken, to delivery. After deposit you immediately loose your point of contact with the branch and begin communications with an offsite warehouse. The warehouse is disorganized, rude and its sole propose I believe it to force a payment prior to appliance arrival. The staff at Goemans is quick to pass you onto someone else, the manager is always not in today, and everyone gives you a new answer. I have never received such bad service from any company, in my life. BUYER BEWARE!!!!

DO NOT spend one cent at this place. They will gladly take your money and screw you over. They use another company to do their service/delivery. This company is also inept! No communication no service no respect no resolution. Spent $3000 on a refrigerator. They delivered the wrong fridge. They now say the correct fridge is out of stock till Feb 2021. They won’t even refund me the difference between the two refrigerators. About $500 difference. If I return the fridge they won’t refund my money till after the pick up the fridge? Yet I had to pay in full before they would deliver to me. I guess it’s time to call my lawyer!

I wish I had read more reviews about Goemans! They are a nightmare to deal with. They are happy to take your money but once that cheque has cleared you better hope you don't need them for anything. Within 3 months, 3 appliances are unusable. Nobody cared at all. It was up to us to contact suppliers and navigate repairs. I would never use or recommend Goemans ever again.

Plugged the stove in, shows error. Connected to customer service. I was #2, 1/2 hr later #1. 2 1/2 hrs later , still #1. This is Saturday. Closed on Sunday. Hello take-out. Pray for Monday I guess. Thanks a lot.

-1 Star!!!! The entire experience after purchasing 5 appliances and a range hood has been a nightmare. Delivery was a disaster. Dented our 36" fridge to which we got the run around and had to jump through hoops to bring to their attention in order to get some compensation for the dent and scratch. After service is deplorable! You bought it, we wiped our hands of dealing with you, now go to the brand name provider and "don't let the door hit you on the way out..." is exactly how we feel. Beyond dissatisfied. Please do not consider buying from this business.

Worst customer service experience with this company ever. We were long-term Goemans customers until a recent purchase of 2 defective ranges. Previous purchases the products we received were fine so there was no issue, but as soon as any problem occurs - look out. Our first range was defective and had to be replaced. The 2nd range was also defective and through the entire process we could not get any assistance from the Kitchener store. Even though we reported it the same day it was delivered, we were basically told that it wasn't their problem, since we took possession at delivery. We were told to call the manufacturer or Goemans head office customer service, and the local store where we purchased would not assist. The store manager said he had no authority to do anything and would not help. He spoke to us in a condescending way and practically laid the blame on us on multiple occasions. When I went to the store to resolve, all he did was dial customer service and hand me the phone - he would not assist in any way. They do not stand behind the products they sell. After 3 1/2 weeks, too many phone calls to count and multiple technicians in & out of our home, they finally removed the 2nd range and gave us our money back. Absolutely no compensation for the defects, trouble, frustration and inconvenience we incurred. Not even a simple apology regardless of our years loyalty as a customer. Will never shop at or trust this store again.

Poor Customer Service And Delivery,
Not a nice experience. I have ordered my appliances back in January and after almost 7 months they did not have the Gad range.
They lent me one electric one.. dirty and extremely disgusted...
very very disappointing. Hope the new range will come as they promised. they did not apologise and they did not offer anything for this inconvenience .
next time i will take my business some other places. Never GOEMANS