I went back to Goemans earlier this year since I got excellent service when I bought my dishwasher. I put $ 500 down for a preliminary inspection. The person that called me was very rude and I asked to be service by somebody else. When I was ready for the person to come (I was away for a few weeks) it took 4 emails for somebody to contact me. I was available between 10 and 2 and we settled for 1.30. He called at 11.45 to tell me he could only come at 3 or in the evening. Obviously that did not work for me. I told him to call me when he has time. Never heard back. At the same time I called their service centre . One person never called back, the other one was not very nice and when we asked for her manager shee said she did not have one. (???) I then sent emails to every manager I could find (on their website) and to Tony Goemans (owner). That was over a week ago, nobody responded. I put a message on their FB page, they responded, and so did I. Right after that my comments were deleted and they blocked me from their site. I could easily repost everything over again (different name, very easily done) since I have copies of the communications, but life is too short. All I wanted was for them to make things right. I was not about to go anywhere else since I really liked what I had chosen. The salesperson refunded the $ 500 happily, I think they were glad to get rid of us. And he knows we are in the market for a subzero fridge ( about 12 K).....Talk about throwing good money after bad money. The one thing that bothers me the most is that I have to start my search all over again......
- Approximate cost of services:
- $3,000.00