Goemans Appliances

Appliance Retailers
Brampton ON L6Y 0B3
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SarahB from Hamilton
SarahB from Hamilton
1 review Hamilton, ON
1/10

Private Sale

I would never recommended Goemans Stoney Creek due to the manager’s deceitful manner. Goemans Stoney Creek had their "Private Sale" on March 28-29th where they advertise "Pay No Tax" and "$400 package rebates." I went in and spoke with a sales representative previous to the sale and was told that these deals would be offered WITH Goemans price matching. He was so bold to say "but you don't have to worry, we will beat all prices before you even have to price match." During the sale I purchased 4 appliances and Goemans sale prices were nowhere near my price matching. I was told my final price after price matching, tax and the rebate. When I went home to calculate I noticed they had not given me the "Pay No Tax" money back. I went back the next day and asked to speak with a manger and he proceeded to speak down to me and insult my reading ability in reference to their fine print that states, "Amount equal to HST will be deducted from your Goemans regular price at the time of purchase". I asked for them to validate that offer by taking the tax off my regular price and he said, "I'm not going to take a loss because you did some research."

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
They should ensure that all advertisements are valid.
Any advice to offer fellow homeowners facing a similar project?
Ensure you price match before purchasing from Goemans as there was a $2500.00 difference in pricing.
1 of 2 people found this review helpful.
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Company Response

Hello, we are very sorry to hear this. We want to assure you that customer service is very important to us. Please send your contact information to communitymanager@goemans.com and we will look into this.