Terrible Experience from start to finish. I regret ever dealing with this company.
Purchased all new appliances from Goemans, Kitchenaid Gas stove, Kitchenaid Dishwasher, Kitchenaid Fridge, and Maytag front load washer and dryer. My gas stove literally caught on fire while it was being installed. It had an internal gas leak that ignited and melted it's own control board. Thankfully my gas tech wasn't hurt and my house was fine. Went through absolute hell and back dealing with this company to get the stove replaced. Whirlpool Canada (who owns Kitchenaid) basically told me that I'd have to wait almost a week for a tech to come out to asses the situation. After basically screaming with the company on multiple phone calls (honestly atleast 25 calls), they finally escalated it to have the stove replaced.
My fridge is literally missing water connection points (clearly these machines are not inspected when they come off the line), and my dishwasher clearly has a failing pump/motor where it's making a terrible grinding sound. Currently going back and forth with this company.
I am completing an almost 4 month long full renovation of my house that included structural changes, and my experience with these appliances has honestly been the most stressful part of this home renovation project.
Do yourself a favor and take your money elsewhere. I regret giving this company any of my money and I will never forget the horrendous experience I've had dealing with them. I've never encountered such terrible customer service in my life.
Buyer beware.
- Approximate cost of services:
- $10,000.00