Clean My Space

We were moving to a new home and we hired Clean My Space to clean our empty apartment. Miguel and Patricia did a great job. Everything was sparkling afterwards and we never had anything to worry about!

I don't know why I didn't give in and hire a cleaning service sooner. I found them on google, just searching around around for cleaning services and I was very impressed with what I found. Have Questions? - they have a great customer service line in which I spoke to Zeinab and she is phenomenal, helped me every step of the way. Need supplies? - they have a product catalog which allows you to order the products so your cleaners can come in and have the supplies needed, you just have to provide the equipment and they are great prices! GREAT and CLEAN products as well which is an absolute bonus! Victoria and Miguel arrived 10 minutes to the arrival time (I personally love that they were early), I was in and out of the condo but, they asked me to show them where everything was and off they went! They were polite, professional and did an INCREDIBLE job in the 3 hours we had allotted. They give you this heads up prior to your first appointment but since there are two cleaners, you pay more the first time. It is a competitive price and pretty average (if not lower) than what I have compared to other sites but it gets much cheaper the second time. It is a deep clean on the first round and I was so grateful and impressed at what they were able to do! I already have my next appointment booked! Highly recommend!

Both Michaela and Jasmine were excellent workers. They were professional, pleasant and diligent in their efforts. They were unable to finish the job in the time allowed but that was not their fault as they were dealing with a monumental cleaning task. In addition Jasmine had indicated at the beginning of the day that she thought they might go over time given what they were faced with. They cleaned walls, and because of our impending move, areas that had not been cleaned in years.

I was happy with both of these ladies and the work done and would definitely recommend your service.

Clean My Space is a wonderful service. I have been using this company for my bi-weekly office cleaning for over one year. Virginia is wonderful and brings a lovely touch to each and every cleaning.

Very responsible company, great owner and staff, long term business, I would like to become an investor, no doubt they are going to do well for many many years!!! Highly recommended. Great experiences with Jasmine and always great customer service from Zainab

I hired Clean My Space to do a pre-move in clean. Three cleaners were there for 4 hours. Not sure what they did aside from some light wiping as the house wasn't thoroughly clean. When we looked to see how things were cleaned after the service we found the floors still so dirty that my feet were dirty after walking through the house. There was gunk left in the fridge and around the sinks. There was gunk stuck on the door handles and in the dishwasher. There was even an old napkin left in the kitchen cupboards so they must not have even been opened. Easy things that should have been done. While the washrooms looked clean at first, we later found caked on crud under the faucets that came off on our fingers, so while they did a surface wipe they obviously didn't do a proper clean.

When I followed up to complain about the service I was told that while I ordered a move in clean, because we had painted 3 rooms and the kitchen cupboards before the service, they considered it a post renovation clean. I was told that because I hadn't booked a post-reno clean or told them about my plans to paint when I booked my service, it was my fault expectations weren't met, not theirs. I don't know who would consider some light painting a renovation, but none of their cleaners brought this up at any point during the visit to explain the parameters had changed and what I should expect. The company also said they hadn't cleaned some things because paint was still sticky on the kitchen cabinets, which it wasn't, as verified later by my painter. And even if it was, how does sticky cabinet paint in one area prevent you from cleaning the sink, the fridge, the floor or the doorknob in another area? The company also said they didn't clean thoroughly because I hadn't provided the right cleaning supplies but I bought and provided every item on the list they gave me. The company also said that some of the gunk I found and sent pictures of was permanent stain and they shouldn't be expected to remove it, but I was able to clean everything I sent photos of off myself, with the same supplies I provided. Poor excuses for a poorly done job.

After a week of back and forth with the company (during which time I recleaned the entire house myself since I was in the middle of a move and it needed to be done), and after the company talked to my painter to verify the paint they said was sticky was indeed dry, they finally offered me a $200 refund on my $500 cleaning service. From what I understand this works out to the company's profit after they pay the cleaners who came to the house. I appreciate that finally they tried to make it right but the only true way to make this right would be to go back in time to clean properly during the visit. More than the money it's my time that can't be returned.

Bottom line: if you want anything more than a surface clean hire someone else.

Firstly I'll say that Clean My Space has excellent people working in communications/customer service in their office. They are very responsive and willing to listen and communicate.

We had 3 people come in for a post-renovation clean and unfortunately A LOT of spots were missed or not touched at all. I was overall pretty satisfied with the general clean they did upstairs, but the post-renovation part of the cleaning left a lot to be desired.

Having said that - the reps at Clean My Space discounted my clean by two hours. I know they did what they could considering they don't normally discount, but at the end of the day I still ended up paying a LOT of money for what I considered to be a mediocre job.

I would recommend them for regular housecleaning but not post-renovation cleaning.

I have had my condo cleaning for the past two years with Clean My Space. They are very reliable, professional and client-focused. It is more to pay than a private cleaning service but since I have booked with them, I never have to think about cleaning. I know they will be there and my place looks great when they are done. This month Maegyn did a perfect clean. Thanks for helping me check that off my Christmas To Do list!

Great customer service. Responsive to requests and address issues promptly and courteously. Cleaning Specialists polite and well prepared even if new to our home. Judi has been providing consistently good service for several months now.

I used Clean My Space for post renovation cleaning. Great customer service. Last minute booking. Received a quick and professional response. I will definitely recommend Clean My Space to family and friends.