This is the worst experience I have ever had in my entire life. I called Appliance Canada regarding my extended warranty on my Whirlpool washer, and this is what I get. I called on December 16th and a technician came to the house on Thursday December 19th to look at my washer and informed us that we needed a new pump. He told us that if the part was in he would be back on Monday, December 23rd. We called Whirlpool and were informed that the pump was in on Friday December 20th and we should get a call for the technician to come and fix our washer by Monday December 23rd. On Monday, we had not heard from anyone so we called to find out what was going on. They then told us that they were waiting for a second part, which we were not informed about (a gasket) and told us that they would be coming on Friday because of the Holidays. The technician showed up today at approximately 3:50 and after 20 minutes, he "fixed" our machine. It seemed like he was in a rush because he had a women waiting in his car with a dog. It seemed very unprofessional. When he left, we put one load into the machine and it was not working. Within five minutes we called back and informed them of the situation, and they told us that the technician could not come back. Obviously, he had other plans and did not do his job. When I spoke to the Supervisor, the technician had told her that we do not use the proper detergent, which is not true. I could not believe that I had to prove to these people that I know what detergent to use for my HE washer. Now, I was told that the same technician will come back on Monday morning to fix my washer and if we wanted another technician, we would have to request it and it would take longer. What would you do??????
- Approximate cost of services:
- $1,000.00