I purchased a stainless steel dishwasher from Appliance Canada. I needed to replace my old one since I was selling my house. Upon delivery Thursday morning the dishwasher they brought was black, not stainless, so I did not accept it. I immediately called Appliance Canada customer service. A female agent told me she would look into the mistake and call me back. When no one called back I decided to call Vito the salesperson who actually sold us the dishwasher. He knew about my situation that I was selling my house and had a plumber booked on Sunday to connect. He said he would remedy the situation and call me right back. I am glad I didn't hold my breath because he never called back either. I left several messages with customer service. Finally late in the day Robbie called who said that they did not even have any more of the stainless steel dishwashers in stock! He said that there was nothing he could do. Needless to say I will never return to Appliance Canada. I would not recommend buying anything from this company.
- Approximate cost of services:
- $500.00
- Company Response
Hello N. Wery,
I would like to apologize for your experience with our customer service department and sales member Vito.
The dishwasher that you purchased was a S.S model but had a black control panel on it which is a builder grade model.
Again I am sorry about your experience but feel free to email any response you may have at: mtamilia@appliancecanada.com
Regards,
Marco