We have used Aviv before and was fully satisfied with the knowledge, honesty and service. When water leaked downstairs from a shower upstairs, we did not hesitate to call Aviv again and did not bother to ask upfront how much the cost will be, which was was a mistake. The service this time was unfortunately less satisfying. Actual work incl. diagnosis probably only took an hour or.so Still not clear why we were charged so much for tightening the pipes and caulking the loose hardware/faucet. As I did not get the comfort that the work done solved the problem, I asked the technician whether there is a warranty which he indicated no as there may be other problems. This gave me less comfort in trusting the service. For now, I still have a bucket and towel below the leak area just in case.
- Approximate cost of services:
- $400.00
- Company Response
Hi there. I am so sorry that you were unhappy. I sent a very qualified plumber to your home and I myself came down to your home. I gave you a price while we stood in the kitchen and did locate the leak. As we explained and showed you, the faucet in the fiberglass enclosure had never been secured and the plate was almost 1/2" away from the wall. We cut open the drywall behind the faucet and secured it. We secured the trim from the from the front as well. We filled the tub numerous times and drained it. We operated the shower. I also spent some time discussing with you an issue with your fridge water line. All this while the other plumber and apprentice took care of the problem. I am sorry that you were dissatisfied and feel that you were over charged. I believe that the charge INCLUDING HST was less than that quotet to you while we stood in your kitchen. I believe that we have solved the problem to the best of our ability and the reason for not providing you with a warranty is because of the general sloppy installation of the original acrylic enclosure and the related plumbing. I encourage you to remove the bucket and the towel and to ensure that the curtain is fully closed when your son takes a shower and that the trim remains sealed to the acrylic. If in the future you do decide to use our services again, it would be appreciated if you would consult with me in person if you are unhappy.