Whirlpool Canada

I have purchased this oven in May 2013. At this point the only thing I like about it is its look. Whats wrong with it, everything! It takes 17 minutes to boil water. It says it has a fast boil option, this does not work, it takes 25 minutes for the over to heat up. And the self Aqualift self cleaning option is completely false and does not work. You put in 2 cups of water, turn on the self clean option, it warms up the water, and 40 minutes later, your oven is as dirty as it was before. My previous oven that would heat up very high for 4 hours was 100% self cleaning, and it was a cheap oven. This oven is terrible. Also the control buttons are difficult to press, you have to press hard, sometimes you think you will break your finger. The convection part of the oven does not seem to help in any way in cooking or reducint cooking time. I am very disappointed in this appliance and would not buy it again or recommend it to anyone. I will be calling Wirlpool now, and I am sure based on the other reviews here of other peoples experience with their customer service, I will grow grey and have to go on stress leave after its all done. I am sorry I am being so negative ahead of time. But I am just very dissapointed in this product.

so we took the plunge and purchased the whirlpool duet washer and dryer and thank god for extended warranty because we really needed it. We have had them over two years I believe and totally annoyed that we didn't just stick with our 15 year old washer that we gave to a friend and is still going strong. We have had the repair guys out 4 or 5 times now for different reasons but everytime they come they say well its working fine for now but we have to order a part so try it when they leave, nope not working fine, and at least 2 weeks pass before the new part comes in so again we are at the Laundromat paying to do our laundry, not to mention the door of the washer opening while its full of water and flooding out bathroom and living room, only to be told to go through house insurance. I am totally disappointed with this washing machine, and regret buying it. Our extending warranty is up in April, and then what? probably be cheaper for me to buy a new washer than put up with this. Not a good purchase, should have stuck with my old top loading reliable washer.

We bought this washer and dryer set this past summer (2013) as a way to prepare for our expectant child. About 2 months after we bought it, the door locked shut with wet clothing inside. We followed the troubleshooting guide and instructions that the whirlpool representative gave us on the phone. Nothing worked.

8 days later a tech came to break the lock off the door to get our clothes out. He said he will be back in the next week or so to replace the lock but until then, our washer would be unusable. He also said that when he come back, he will show us how to get the lock off the door should this ever happen again, so our wet clothes would not be trapped. I asked "so this will likely happen again?", He said "yes".

Meanwhile, our clothes were 8 days wet, our brand new washer (which I had been taking care to leave the door open in between loads as per instructed), smelled mouldy and stunk up our whole house. it is now the middle of the third week without our washing machine working. We haven't heard back from whirlpool, and we have a huge pile of musty, dirty clothes waiting to be cleaned. We feel incredibly ripped off as a young couple who has saved for a long time to buy a washer and dryer set.

Do not buy this washer! The reviews look good but this machine had not been on the market long enough to prove that it stands the test of time (Tech's words)...If you must buy it, get the warranty like we did. At least that way, every time it breaks down, you can have someone come and break the lock off for you and replace it several weeks later.

Earlier this year, the digital control on my old Maytag oven stopped working. We contacted the manufacturer, now Whirlpool, who arranged for a repairman to come over. ”Repairman” is a misnomer. He didn’t actually repair anything. He just peeled off the old digital control, slapped on a new one, and charged me $300+.

Three months later, the new digital control on the oven stopped working. Again! I contacted Whirlpool who sent over the same “repairman” who informed me that, unfortunately, the warranty on that new digital display had expired (these things are apparently only good for two months) and Whirlpool wasn’t willing to help me out. So, I had the “repairman” “repair” my oven again – peeling off the old digital control and slapping on a new one.

Fast forward a couple of months and THE NEW DIGITAL DISPLAY ON MY MAYTAG OVEN HAS STOPPED WORKING! Frustrated beyond belief, I contact Maytag customer service who, after hearing me out, offered me the following solution to my ongoing oven problems: 15% off a new Whirlpool oven! I kid you not! I informed the customer service rep that I wanted someone to come over and address the problem to which she responded “The warranty has expired on your oven” – so they wouldn’t be sending anyone over. EVEN IF I OFFERED TO PAY FOR THE VISIT! She followed up by offering up that rebate because I am apparently part of their F****ed Over Friends and Family Program, over whatever they call it.

I passed on their offer and sent an email outlining my situation to their head office. They ignored me completely, perfectly in keeping with their crappy customer service.

we paid $1800 for our washer dryer and within 2 years the washer made loud noises and stopped working, they admitted that there was a problem with the wheel bearing of the machines and instead of replacing it, tried to fix it. we had to pay for the labour and the repair person did not provide any further information, now the machine no longer works and we are told we are out of luck! so much for quality and forget service

Apparently the word estimate has a much brodder definition than I thought. It shows the "estimated" time left until your load is complete... somehow 1 minute is actually 20 minutes. Brutal when your waiting beside it. DONT BUY!!

Wirlpool bottom freezer fridge had dripping water in the freezer before the warranty. Because it started as not-so-visible problem, it passed 1 year warranty time when the fridge started producing serious dripping water problem, which eventually caused "puddling" in the kitchen many times until I had to call to fix it. The Whirlpool Canada charged me about $100 including tax for fixing the problem that existed when they made the product. The customer service department didn't care much about the cost caused by the product defect! I will not buy any Whilpool anymore in the future. Expensive lesson learned!

Bought dishwasher from Future Shop (sale at $250 from $350). After 2 hour installation, the dishwasher would run for 20 minutes then it would shut down. It's been like that since installation now 2 years. I just run it 3 times per load. How can whirpool sell defective dishwashers and get away with it? I did not even bother calling them ... I just don't ever buy that brand for life. Live and learn

Purchased Washer Feb 2013. It is very noisy. There is lint residue all over most loads.The clothes are super wrinkled ,if you like to air dry ,your hooped. Cycle time not indicated in manual or on machine, A bulky load took 1hr 15 mins! reg load aprox 30 mins.Cleaning ability is ok .Price is good.

The machine started making terrible noise in the spin after the 1st week. We called the customer service and had possibly the worst experience of our lives. They were rude, unpunctual and have not fixed our problem. We are returning the machine and never buying whirlpool again.