Whirlpool Canada

I have never ever dealt with anyone like these people!! - the Whrilpool experience help line should - be 1-800- commit-suicide !!! I had a modest washer a number of things were wrong with but they did not happen all of the time! - I had no less than 8 service calls no one could find the problem! - so then I was told a couple of times about a replacement well they changed their tune about that! then I wanted to speak with someone higher up wouldn't/couldn't give me a number!! - now who is playing around!! so now I email Whrilpool no less than 30 times a day trying to get these problem solved!! - I was told to ask for a Mr. Tim K. - well I don't know if he even exists!!!??? - if I ran my company like they runs theirs - I would be out of business!! - so I would like Mr. T. K. to contact me!!!!

Our washer broke at the end of October, so I called Maytag Customer Experience Center. On November 4, 2014 the service person arrived and said that he has bad news for us because the part “Timer” is not longer available, and he advise me to buy a new washer, I paid $60.00 cash for his service, and I actually went shopping. But I thought our washer is only 12 years old, looks like new, so decide to find out the part on line, but I didn’t have the part number, so I called Maytag Customer Experience Center again. I receive a call from them with the part number – Timer part #22003393

I ordered this part online and paid $164.40. When the part arrived I call Maytag Customer Experience Center again and schedule service the appointment.I made an appointment with for Monday, November 17, 2014, but Maytag Customer Experience Center called me back saying they have to reschedule the appointment.

Since we couldn’t do laundry for a 3 weeks already I replaced the timer but the washer still did not work so we called another service company in Calgary. They arrive on Monday, November 17, 2014, check the washer told us that that the Lid switch is broken, they came back next day and repaired the washer.

For service with Whirlpool Canada LP, we paid $60.00 for wrong estimation, we are stuck with a part which we don’t need for $164.40; total $224.40.

Can I give rating in negative numbers? My 19 month old refrigerator has become a shiny ornament. It simply stopped chilling the food though the fan still runs. My fridge tech looked at it and told me there was nothing thast could be done. Absolute total garbage. The helpline told me I was also out of luck as the " generous" 1 year warranty period had elapsed.

Whirlpool who owns Kitchen Aid has the worst customer service I've ever experienced. Got a side by side built in fridge in May. The handle and freezer bins were damaged. It took almost 4 months to receive the parts. The first service person didn't know how to replace the handle so I had to wait for the next company to show. The freezer temperature kept changing but no one could explain this. Their manual doesn't mention anything and the help desk was clueless. Turns out to be normal which could have saved me lots of grief is someone at Whirlpool knew anything about their products.

Horrible customer service, very poor quality products. We purchased a washer and dryer for our new home since day one the washer had issues. In less than 6 months it was repaired 6 times. They told us that they would replace it after the fifth issue but it turned out they wouldn't it's been 1 month we are still waiting for them to repair the washer. We contact them every week they keep telling us the order is in transit??!!! What to hell where is the order coming from planet Mars !!! Sooo disappointed with their service and product never ever in my life would I purchase whirlpool again, nor do I recommend it to anyone. I have a little one and having to wash clothes every 2-3 days to friends and family's house or public laundry services is not fun. Save the money and save yourself the trouble and headache and go with any company but whirlpool. I don't know how they're still running as a company, they have poor review everywhere including BBB. If you're reading this whirlpool I hope your company goes bankrupt in less than a year then I would throw my washer happily down the garbage.

Absolutely horrible ....Come on whirlpool...step up and do something about your customer service!! You have become an embarrassing joke !
It's time to put some pride into your name brand. You could learn a few things from other brands that are taking care of their customers, and being recommended for their effort (price pfister) is a perfect ex sample give them a call, you will be taken care of with whatever your concerns are and promptly too! Ask them for their handbook on customer service.....you need a overhaul badly

The worst customer experience I ever had.

My brand new whasher had some electronical troubles since day 1. I was enough kind (or should i say stupid) to call the customer service to resolve my problem.

1 month later, I am washing my clothes in a public laundry waiting for them to replace my washer...

From my point of view, they are :

- unskilled
- rude
- insincere

Stay away from Whirlpool and all products they may support unless you like to fight.

Shame on they.

Kitchenaid Refrigerator stopped working after 11 months of owning it. Called for repair under warranty on July 4th, it is now Aug 12 - STILL WAITING! Technician will not answer calls and Whirlpool cust service just keeps sending him emails to call me-which he doesn't!!! Now, I've insisted on a new technician which means the process has to start all over again - new tech has to come out, assess, order parts etc.... WILL NEVER BUY A WHIRLPOOL OWNED APPLIANCE AGAIN!!!! STAY FAR, FAR AWAY!!!!!!!!!!!!!!!!!!!!

I purchased this product in February of 2014. On the second day the sensor dry stopped working, in that the clothes would dry forever without the sensor realizing that they were dry. Both a fire hazard and waste of energy. It was fixed under warranty.

Next the timed dry feature stopped working in that there was no heat. Whirlpool tried to say first it was a low heat problem and normal and then said that it wasn't meant to work and you should use the sensor dry cycles. After many calls to Whirlpool my dryer was replaced because it could not be fixed.

Unfortunately the replacement dryer has THE EXACT SAME ISSUES. First the sensor dry stopped working. Then the timed dry stopped having any heat. Whirlpool tried to say that the timed dry feature never worked, nor was never supposed to work, which was impossible because I dried clothes using it. This problem cannot be fixed and whirlpool refuses to deal with the issue saying just to use sensor dry (which currently doesn't work also). Do not buy this dryer! It has been a headache and a huge waste of money.

Very, very, poor quality, microwave door handle cracked twice in less than 2 years, company replaced once, 3 months after it was replaced noticed cracking again. Customer service says sorry can't help you. Problem started before product was even a year old. Will never buy whirlpool again and will not recommend it to anyone ever.