Kitchen Aid refrigerator stopped working 16 months after purchase. Due to the high cost of the Fridge, we ensured we had factory warranty and also purchased extended warranty, to ensure our large investment was protected....were we ever WRONG.
Whirpool technicians have been to our house on 3 separate occasions between January 2 - March 18 and replaced countless parts. For 12 weeks now, we have not had a functioning refrigerator and Whirlpool refuses to replace the unit. In those 12 weeks, we have thrown out hundreds of dollars worth of groceries. They continue to want to 'repair' the unit, when it is clear the unit cannot be repaired and they refuse to do the right thing and replace the fridge. We have lost ALL confidence in Whirlpool/Kitchen Aid and would STRONGLY suggest that you do not buy ANY appliances from them, unless you want unreliable appliances and a company that does not stand behind their products or their consumers.
- Approximate cost of services:
- $12,000.00