The staff will write a report about the lawn health while they are inside there car before even doing the service. I also had a chinch bug infestation and the technician didn't even mention it in his report.
I paid for an extra service to treat the chinch bug but after 10 days of the treatment the bugs were still alive and thriving. When I complained to the owner he got upset and hung-up on me.
He sent his technician to re-apply the treatment and I closed my file with them.
Terrible company with rude owner. I felt that he hired me not the other way.
My lawn is half dead now and I have to pay another company to fix it.