Union Lighting & Furnishings

Union Lighting and Furnishings refused to provide a refund or exchange on additional fittings I had purchased for a ceiling fan, even though I informed them immediately. (And the kicker is that they didnt even ship the items for another week and a half after I had requested a refund!)

Ive tried to escalate this concern to no avail. So, I now have $400 worth of unopened fittings that dont work with the ceiling fan.

So disappointing because Ive purchased other items from them before, and theres no appreciation for returning customers. Theyve now lost me as a customer forever thanks to their obscure refund policies.

I have to say so many thanks to Krissy
She is very kind, helpful ,and knowledgeable
I’m very much grateful.

THANK YOU KRISSY

Maryam

Bought some beautiful outdoor lights but a defective batch and they developed rust within a few months of being installed. Spoke with Krissy Farrugia At customer service and she was exceptional! Genuinely taking the time to find a solution, suggesting alternatives and even offering a hassle free return. I was really anxious about calling in. Worried I’d be stuck with the product or a credit note - as so many high end stores tend to do. Not the case at all with Union. They don’t hover around when you are in the store browsing but are always willing to help and like I said the real proof of their genuine commitment to customer satisfaction was in dealing with our return. Can’t say enough about Krissy - she really is stellar! Best customer service experience I’ve ever had!

I recently visited this store to purchase many lights for my parents new home. The selection was unbeatable, and we ended up purchasing a few lights because they had better options than any other stores. However, the service was horrendous. We walked around the store for over an hour. No one looked at us, said hi, asked if we needed help, etc. Even after we requested help, we got a snotty sales lady who did the bare minimum to help us. Very disappointed.

We've recently purchased a kitchen light from Union Lighting..Upon installing the light we found the light to be defective. We returned the the light the following day and were concerned that due to our installation the light would not be replaced. We spoke to the store manager along with a technician and much to our surprise their initial concern was for our well being and the safety of the house.The light was subsequently replaced.The professionalism and genuine caring concern displayed by the store manager Robert Cyr was outstanding.
I presently own two law offices and I know first hand the value of client care and the utmost importance of having a strong support staff. Robert Cyr is definitely a major asset to Union Lighting as well as of the other employees we dealt with through this experience .I highly recommend this company
Mary and Mike

We purchased a $3600 chandelier on February 12, 2017. Was asked for half the payment to ensure placing an order and store pick up. Today is April 21, 2017 and the order has not been delivered to the store. Since the purchase no one has made a follow up call to tell us the chandelier is in back order or whatsoever, We I also called for a refund and was initially told the salesman was off and he would be the one making the refund. I had to spell out my rights to make the refund happen. Very disappointing for such a luxurious business.

Bought two beautiful ceiling Crystal lamps from your store, our Sales Rep Mona was extremely helpful.
One lamp was on back order for over 6 months, once the lamp arrived and we installed it there was a defect with the lamp.
The dome kept sliding off making it extremely dangerous.
Once back at the store we were very impressed with the service we got. We were served by Kishon and Romeo. Not only were they concerned about our safety but we got a full refund and were even offered a discount on our new lamp.
With the impressive service got we went back to Mona and bought a beautiful King size bed and mattress, unfortunately our mattress is on back order, hope I won't have to wait too long for our bed to get delivered.
Thank you Mona, Kishon and Romeo, it's people like you who make this company better than their competition.

Thank you Tyler! Amazing customer sel I purchased new kitchen light fixtures. I had some issues with them. I called and spoke to customer service, where I spoke with Tyler. He was amazing! In spite of me having to make a trip back to union lighting to exchange the fixtures, he made it so easy and so simple and offered a refund if I wasn't satisfied. Thank you Tyler!

I purchased 4 light fixtures and each and every one had a problem. I have easily spent in excess of $500 on unnecessary electrician fees due to these error and defects. I have also wasted an inordinate amount of time travelling to and from their stores to deal with one issue after another. Of the 4 fixtures, two were intended to be a pair however, there were slight differences in the two and when I advised them of this, I was told that it was my fault - I should have checked the fixtures before I left the store to ensure that they sold me the correct fixtures. After repeated attempts at having my fixtures corrected/fixed, I will never purchase anything from them again. Their customer service is non-existent and as the customer, you are blamed for their errors.

After having received excellent service by our salesperson in selling us our lighting fixtures which we paid almost $7000, we were very very disappointed, actually angry, to find that all fixtures had been received with some defect or another. After many phone calls, emails and discussions, we thought that there would have been some sort of attempt by the manager to help us out in trying to make our situation better. Boy were we wrong. Thought the solution to our problem would be offering a $100 discount on the defected $7000 lighting fixtures. Union Lighting should be ashamed of themselves for having a manager who makes a situation worse instead of trying to rectify it. Manager simply walked away when we told him he had the nerve to offend a customer in such a way after the amount of money we spent and having received defective items. Will never shop there again (as we have at least another 10 fixtures required for our home and another 10 to buy for our business). Their loss! Would never recommend them to family or friends.