Underhill's Landscaping

Mrs. Borer, while our response to your review is rather late, we certainly wanted say a few words in response for those others who choose to read your review. I will begin by stating that we completed your planting project on August 18th, 2018 - yet you chose to wait more than 2 full years to post your negative review (your review was posted on November 18th, 2020). Seems odd for you to wait so long. However, let me address some of your comments. To begin, I will address your project cost. It is a well known fact that price quotes throughout the landscape industry can vary dramatically. We have never been, and never will be the "Cheapest price" contractor. Your previous experience with our company would attest to that, and you were obviously comfortable with our pricing structure since you chose to hire us back again. Next, addressing your "First Problem". Yes you supplied us a written list of plant varieties provided by the flowerbox construction company. You have obviously forgotten that Wayne suggested the Green Gem Boxwoods as a better suited substitute for the Tom Thumb Euonymus originally suggested on your supplied list. You are also forgetting that our written quotation that Wayne provided you specifically listed the plant varieties AND quantities - and you signed and approved that quotation on June 3rd, 2018. We provided the exact quantity of plants you approved & signed for. The specific Hydrangeas you requested are not a readily available plant, and required a special order to receive them. Re-stocking fees were charged to us for the quantity you chose not to take. We have numerous customers in your neighbourhood annually, and Wayne noticed on a number of drive by occasions during the summers of 2019 and 2020 that your plants were growing and filling in quite well. As for your "Second Problem" - yes, the Weigela plants that arrived were not the dwarf "My Monet" variety that was specified. Sometimes mistakes happen. You yourself mentioned that Wayne exchanged the wrong Weigelas. I don't see what the problem is here. As for your "Third Problem" - asking our workers to maintain a proper work pace allowed us to get to the next customer on time. Again, I don't get what the problem is. Your "Fourth Problem" is a mistake on your part. We only guarantee our plants for 2 years - NOT the 3 years you are mistakenly listing. And that is under the assumption that the customer ensures regular watering. The dry roots on some of the plants you are referring to indicated inadequate watering. You got the "enriched soil" that was specified in your quotation - triple mix planting soil with extra peat moss. I can't comment on the "measily $5" you are referring to. Not sure how your husband "rounded out the cost", because your signed quotation was specific for the costs - exactly $8,800 plus HST tax.

Mrs Kitenberg, let me address some of these comments. First, our warranty does cover your plants for one year. You were originally informed this spring that during our busiest time of the year we record any customers requiring plant replacements, then accumulate these properties to schedule a dedicated crew to deal for these at a later date (often depending on plant variety availability). As Wayne told you during his visit yesterday, we will be replacing 9 out of the 12 Spireas we planted last season once that variety is available. We honour our warranties, and simply ask our customers for a little patience during this busy time of year. Secondly, I wish to point out to those reading this review the reason why our secretary hung up the phone on your husband. He was raising his voice to her, in an aggressive, almost verbally abusive manner. None of our staff members deserve to be spoken to like that.

Mrs Harcus, Stacey & Micheal appreciate how pleased you were with your spring clean up for your property - and they are now anxious to make sure your yard looks great every week now throughout the rest of the season as they carry on with your weekly lawn maintenance. They take pride in their work, and I am glad to hear we are giving you peace of mind that your yard will look great all season long. Thank you for trusting Underhill's again for your lawn & garden care. Jamie

Hello Brooke. It has been our pleasure to be your "landscaper of choice" for both you and your father over the past 4 decades. We really appreciate your business and loyalty. Thank you again.

Hi Bob. Thank you first for placing your trust in our company for your lawn &landscaping needs over the past 10 years. And thank you for your kind words.

Thank you!
Underhill's Landscaping
https://www.underhill-wecare.com/
416-288-0313

Hi Barry, Hi Mona. When we first visit a new property and the lawn is in poor shape, we provide our recommendations AND give the new prospective customer extremely high expectations for fantastic results for an amazing lawn immediately within the first few months. We know our prices are higher than all the competitors, but we provide a more diversified structure of lawn care services that the larger competitors can't match. Your story about how we quickly transformed you lawn into turf that you thoroughly enjoy is proof of how we do things differently than most others. A customer once told me he calls Underhill's a "boutique lawn company" because of our diversity and results. Thank you for your comments, and we look forward to maintaining that thick, green lawn for you. Cheers, Jamie
Underhill's Landscaping
https://www.underhill-wecare.com/
416-288-0313

There are a number of reasons why so many of our customers continue to contact Underhill's after 5, 10, 20 or more than 30 years - and Francis you have told the world about all the reasons why you have felt comfortable to hire us again and again for your lawn & landscape projects over the years. We post comments like yours back in the shop for our crews to read - and we can see the pride in their eyes when they read your comments. Makes them feel good about the efforts they put in everyday for our customers. Thanks so much for your loyalty and your feedback.

Hi Andre. Our sound recommendations come from our 52 years experience in the lawn & landscape industry. Yes, you front lawn has responded quite nicely. Unfortunately your rear lawn is a challenge due to the heavy shade from the neighbor's trees. I left an envelope at the house yesterday with my recommendations comparing sodding vs over seeding with our premium shade tolerant seed mix for your consideration. Thanks for you kind words about our company.
Underhill's Landscaping
https://www.underhill-wecare.com/
416-288-0313

Hi Dianne. We are pleased that you are happy with the your new thick, green lawn. I do give high expectations for positive lawn care results when talking to potential new customers - and we do deliver on those expectations. Thank you for your business, and we should be by next week for your first spring lawn fertilization. Cheers
Underhill's Landscaping
https://www.underhill-wecare.com/
416-288-0313