Ultimate Pool Service Inc.

Would not recommend this company at all

- booked for a full opening
- yes, came on scheduled book date which i have to give to them
- first day of opening (pool cover removal etc) went okay. Yes, messy but I think maybe our previous pool company just were much better in that they were kind enough to wash away our covers then dry, put away and store underneath our deck
- there was a lot of water behind our liner (likely from heavy snow from the winter) so i questioned when i was left instructions to fill the pool so they can return to test the equipment the next day
- spoke to the owner. i was advised to not fill the pool and that he will come check it
- no call or email so I contacted again
- they emailed back and advised to drain the ground water and then fill the pool. we were told draining the ground water is extra so sure, agreed to pay up extra
- got an email that they before they do any service, a credit card needs to be on file. I gave the credit card and i was billed even before the crew came to complete the job
- the crew came a few hours after the bill and i recieved an email from them indicating our pump was started but then sounds like something broke off (?the shaft) and given a quote for a pump
- none of the water behind liner was pumped. our pool left in a disarray.
- called owner again; told they cant do anything until a new pump was installed

- at this point, I am livid
1. why operate equipment when the pool isnt even filled to appropriate levels? what was the plan? to test the salt water equipment and pump without having enough water go through?
2. why wouldnt the priority have been to drain the ground water behind the liner first? that could be done with external equipment, not mine
3. why bill the services before theyre done in the first place?
4. you cant assume that customers wont want to shop around and get quotes for a pump first. not everyone is made of money.
5. because you didnt end up doing the complete "full opening" service, it is good business practice to offer a partial refund of billed services.

see attached pics. this is the mess i was left with after paying $480