My parents are seniors and needed to have a bathroom renovation to accommodate their disabilities. I was told to purchase a TOTO toilet as they were one of the best and Tubs was listed as a retailer that carried TOTO. Unfortunately, as others have mentioned Tubs sells inferior products. The toilet they sold me was defective and as soon as it was installed my parents water bill doubled. The flapper was defective from the beginning (the water usage table proves it!). Unfortunately as I don't live with my parents it took me a bit of time to realize this. Tubs takes no ownership of selling an inferior products to customers. They referred me to TOTO which to date has done more than Tubs. Awful customer service and staff - I will never use or recommend them - unless it's someone I don't like!
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