No-show for pool Maintence over holidays
I hired them to maintain my pool during our holidays. I went for the twice-a-week service which included pool water testing and vacuuming, chemicals, etc. I had someone staying at the house to enjoy the pool so I wanted to make sure it was in good condition during our absence. The employee at Total Tech assured me service would start that Thursday. No one ever showed up during the last 18 days since I made the call and I am now home to a green pool and a very disappointed and frustrated houseguest. What made me more angry though is the response I got when I called to find out what happened. I suppose they had the young store employee call me back and say it was a problem with the person entering it into the computer and they could send someone out now to do the maintenance... at my cost. I declined thank you very much ! I am here now...
- Approximate cost of services:
- $200.00
- Company Response
We truly are very sorry for dropping the ball on our end.There was a mistake in the way the associate entered the record resulting in your pool not being added to the list. It was human error and we have re-trained the employee on the process.We did call and offer to clean your pool up immediately and at absolutely no charge to you after explaining the mistake.we certainly would not charge fro this.One of our senior managers did attempt to contact you yesterday as well. We strive to provide the highest level of service and regret any inconvenience this has caused you.Please do not hesitate to contact me at 905-825-1389. Dave