Tippet Richardson

We selected TP after chatting with a number of companies. The sales rep was helpful, prompt and well organized and price was mid range. The movers who collected our belongings were careful and efficient. When our belongings were delivered to our new home however, there were numerous items that were damaged / no longer useable (lamps, chairs, sofa) and some boxes had clearly been "repackaged". To date, we have had no success in getting TP to take any responsibility for this damage. Apparently since we did not purchase their top of the line (very expensive) insurance, they're not responsible for breaking our items.

The Abbeywood crew was fabulous to deal with from the telephone sales staff to the 3 man crew that physically completed the move (Sean, Hugh and ?? - sorry I forget). In any case, the 3 guys were clean, respectful, on time and made this a very stress-free process. A downtown, 3 bedroom house was moved to North York in around 6 hours - please note, they add their travel time so it was about 8 hours of charged time - it totalled about $1000 and was accurate to their estimate. There was no extra fees, charges etc., other than the up front mentioned fuel surcharge and mattress bags. The move was just completed today and I have yet to see anything damaged other than a ceiling scuff, which is inevitable. I have a lot of teak furniture & glass/ceramic decor and not one item was scratched or broken.
Just chill, be nice and respectful to the guys - moving doesn't look like easy work. Yes, I tip and have cold drinks available for them - they are entitled to breaks. Let Abeywood do their job and you'll be pleased you chose this company. I am!

Needed help a couple of years ago for a move from a small home to a larger one, so we didn't have too many items and did most of the packing ourselves. Hired Tippett-Richardson on the recommendation of others who had had a positive experience with them. One friend advised against them d/t issues with a University of Toronto Library move some years ago where customer service was very poor and items went missing. Consultant/salesman Mike was very knowledgeable and professional, especially during our first meeting although he was a bit impatient/irritated with us on a couple of occasions afterwards when we called with questions pertaining to payment (ie: when the credit card would be charged the balance, etc.). No untoward issues with credit card charges, though, and we paid exactly what was quoted. Consultant Joy ended up our main contact and was always pleasant and helpful. We were fully informed of exactly what would happen before, during and after our move. Two different "teams" would do our move; the day before, the "packing team" would show up to pack us up, and the next day the "moving team" would come and physically load the truck and take our stuff to the new place. Packing team was interesting. Two young ladies in sweats, sucking on cigarettes arrived (on time, though) in a rusted out old T-R van. They were very personable and did a great job packing even the most awkward of items(they knew what they were doing), except that as time went on it appeared that they took turns trying to keep me distracted with conversation in another room. They weren't too happy working for T-R and complained about other employees, management, etc. One of them said she was going to quit soon after nine years with the company. I kept moving around to keep a close eye on them both which they didn't like very much and was largely successful. Had to leave them both for a few minutes to get something from my car, though. After the move we discovered that a box full of about $15.00 in loose change was missing from one of the dresser drawers (my oversight as we had previously removed all of the valuables from the home and brought them to the new place ourselves). Parking lot surveillance cameras we viewed later showed one of them carrying the change box to the van and placing it under some packing materials. I didn't pursue T-R for this as I figured they probably needed the change more desperately than I did, but was a bit miffed as I'd given one of the packers an old but working propane BBQ we no longer had any use for. A TV remote was also missing from the same dresser (different drawer, again my oversight) but couldn't prove they took it. Otherwise everything was packed very well and there were no casualties. Moving team was great! On time, in uniform, very pleasant and efficient. Handled everything with expertise and care, didn't mind that we were around (out of their way). Within two hours we were unpacking in our new place. Not sure if we'd recommend T-R or use them again but if so, keep an eye on the packing team.

Since i have a lot of new furniture i was really worried at first but the guys took the extra time to make sure everything was protected. Crew was efficient and hardworking.

We downsized from a town house to a 2 bedroom condo. All the furniture, much of it oversized and heavy, had to be moved to the main floor whether it was going in the truck or not. Dan, James and Jeff handled the load with skill and good humour. There were time constraints at the building which were met without feeling pressured. For example with just 10 minutes left the guys wouldn't leave until the dining room table lined up properly under the fixture. They were an hour late starting but more than made up for this in their ability to organize. The job was completed as quoted.

They had prompt response of inquiry call. The timing was perfect, guys were friendly and understanding. great care in handling belongings. would definitely recommend them.it was a very satisfactory experience.

Be warned of the service from T/R aka Lewis movers. After the sales pitch and confirmation and follow-up 2 days prior to confirm the move they were a no show. After calling they admitted they didn't book the move and rushed a crew in late to move our house. Goods went into storage and they put through a charge on my VISA for 2.5 times the quoted storage rate when it was time to move out of storage. Once they have your credit card from the first move they charge at their leisure. The guys themselves were fine on the moving end with some damage but the salesman and president have a serious challenge with respect to customer service.